sprint insurance sent me a touch

[heem_infinite]

my mogul keyboard was acting up so i called for a replacement. first they told me it would be in by last friday but the rep apparently forgot to put in the order. i called wednesday and they overnighted it to me. i open the box and its a piece of trash touch. i need the keyboard for work because i send a lot of emails on the road. i can't use this thing. what can i do about this? i don't feel this is an upgrade at all.