Quote:
Originally Posted by heem_infinite
my mogul keyboard was acting up so i called for a replacement. first they told me it would be in by last friday but the rep apparently forgot to put in the order. i called wednesday and they overnighted it to me. i open the box and its a piece of trash touch. i need the keyboard for work because i send a lot of emails on the road. i can't use this thing. what can i do about this? i don't feel this is an upgrade at all.
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I had the same thing happen earlier this week. Turns out it is because their warehouse is out of refurbished moguls. I just called tech support and explained the fact that I did not want a touch, that was why I bought a Mogul (Go figure, huh), and she contacted her supervisor, ended up ordering me a brand spanking new mogul from tele-sales, and covering the overnight shipping gratis, I had to pay the $13 to have it overnighted, and they credited my account.