None of my hard buttons work????

[shankun]

yesterday it all started. none of my hard buttons were working. i did a reset and also took my battery out. that fixed it, for about an hour. the only button that works is the power button. i went into settings and changed the key lock to not lock any keys and this still does not fix my problem. i called sprint they told me to call the store, so i called there. sprint store told me i had to call the insurance company, so now i am getting mad. i call sprint back and the lady i was talking to told me i would have to pay my $50 deductible, then she said I would not have to pay it and she would mark my account saying that. she put me on with the insurance department and that person was of no help to me. she told me that i would have to pay the $50 then they would send me a phone (if they had one). she told me about the on line replacement, i tried that and they dont have my phone in stock. i am really getting mad at this point. the tech is only at the store in my area 1 day a week and he/she is only there until 5. the last time i went to talk to this person i left work early to get there, show up at 4 and they told me that the tech was gone for the day. so what should i do? i just want a phone i can use. i do have the insurance on my phone. can someone give me any advice on how to get this problem fixed?