None of my hard buttons work????

[shankun]

yesterday it all started. none of my hard buttons were working. i did a reset and also took my battery out. that fixed it, for about an hour. the only button that works is the power button. i went into settings and changed the key lock to not lock any keys and this still does not fix my problem. i called sprint they told me to call the store, so i called there. sprint store told me i had to call the insurance company, so now i am getting mad. i call sprint back and the lady i was talking to told me i would have to pay my $50 deductible, then she said I would not have to pay it and she would mark my account saying that. she put me on with the insurance department and that person was of no help to me. she told me that i would have to pay the $50 then they would send me a phone (if they had one). she told me about the on line replacement, i tried that and they dont have my phone in stock. i am really getting mad at this point. the tech is only at the store in my area 1 day a week and he/she is only there until 5. the last time i went to talk to this person i left work early to get there, show up at 4 and they told me that the tech was gone for the day. so what should i do? i just want a phone i can use. i do have the insurance on my phone. can someone give me any advice on how to get this problem fixed?

[s4n3_0n3]

Originally Posted by shankun

yesterday it all started. none of my hard buttons were working. i did a reset and also took my battery out. that fixed it, for about an hour. the only button that works is the power button. i went into settings and changed the key lock to not lock any keys and this still does not fix my problem. i called sprint they told me to call the store, so i called there. sprint store told me i had to call the insurance company, so now i am getting mad. i call sprint back and the lady i was talking to told me i would have to pay my $50 deductible, then she said I would not have to pay it and she would mark my account saying that. she put me on with the insurance department and that person was of no help to me. she told me that i would have to pay the $50 then they would send me a phone (if they had one). she told me about the on line replacement, i tried that and they dont have my phone in stock. i am really getting mad at this point. the tech is only at the store in my area 1 day a week and he/she is only there until 5. the last time i went to talk to this person i left work early to get there, show up at 4 and they told me that the tech was gone for the day. so what should i do? i just want a phone i can use. i do have the insurance on my phone. can someone give me any advice on how to get this problem fixed?

what rom are you on cause the rom i cooked up has that same problem all i did to fix it is go to the today screen press the messaging button / then the internet explorer /comm manager / camera / and what ever the other one is called under ok then go to start / settings / personal /buttons/ and make sure that all the buttons are asighned to something if not asign each one your self well thats what happen to me and thats how i fixed it hope this helps you

[shankun]

Originally Posted by s4n3_0n3

what rom are you on cause the rom i cooked up has that same problem all i did to fix it is go to the today screen press the messaging button / then the internet explorer /comm manager / camera / and what ever the other one is called under ok then go to start / settings / personal /buttons/ and make sure that all the buttons are asighned to something if not asign each one your self well thats what happen to me and thats how i fixed it hope this helps you

they are all assigned and it is an official htc rom. it was their last rom and just updated today to the new one. still the same problem. i just got off the phone with sprint again, and i am ready to tell them to go to hell with everything. i have had them ever since they came to this area, almost 9 years ago, guess that customer loyalty means nothing to them.

[s4n3_0n3]

Originally Posted by shankun

they are all assigned and it is an official htc rom. it was their last rom and just updated today to the new one. still the same problem. i just got off the phone with sprint again, and i am ready to tell them to go to hell with everything. i have had them ever since they came to this area, almost 9 years ago, guess that customer loyalty means nothing to them.

sprint wont do nothing but make you pay the 50 for another one theres no point in calling them i was searching all over the forums today and i think i saw a cab fix for that ill see if i could find it for you but another thing that you could try is reflash the rom unless i find that cab

[shankun]

Originally Posted by s4n3_0n3

sprint wont do nothing but make you pay the 50 for another one theres no point in calling them i was searching all over the forums today and i think i saw a cab fix for that ill see if i could find it for you but another thing that you could try is reflash the rom unless i find that cab

i did re-flash the rom, still did not work. if you can find that please let me know. tomorrow i plan on going to the sprint store and dropping off my phone and swapping the ens to my old blade until i get a new mogul.

[s4n3_0n3]

Originally Posted by shankun

i did re-flash the rom, still did not work. if you can find that please let me know. tomorrow i plan on going to the sprint store and dropping off my phone and swapping the ens to my old blade until i get a new mogul.

give this a try

[shaggylive]

I would recomend going to the store, they should fix/replace for free if you have TEP, and it's not water marked or smashed up too bad. calling the store doesn't do much good other than to find out if/when a tech's there and how busy they are. (I think at the store near me they will even take "reservations", but I usually drop off and come back in an hour or 2 and it's waiting for me.

I say usually, but I really don't have that many problems with phones.

[shankun]

Originally Posted by shaggylive

I would recomend going to the store, they should fix/replace for free if you have TEP, and it's not water marked or smashed up too bad. calling the store doesn't do much good other than to find out if/when a tech's there and how busy they are. (I think at the store near me they will even take "reservations", but I usually drop off and come back in an hour or 2 and it's waiting for me.

I say usually, but I really don't have that many problems with phones.

i do have TEP, it is a matter of getting there. the last time i went there the tech was working until 5, i got there at 4 and he already left for the day/week. they share the same tech with the stores in my area (2) and he travels where ever they need him. i cant go with out my phone and i cant take a day off to get my phone looked at and then they tell me they dont have one. i called the store to see when the tech was there and told them my problem they directed me to the insurance company and told me to have a nice day. basically they do not want to see me or my phone in their store. i am going there tomorrow and switching back to my blade until the tech can look at my phone and get me a new one.

[drm]

Mine did the same thing last night I could not get any of the button to work except the power button. I finally remove the battery for about 5 min and put it back in and did a power off cycle on it and it seems to be working agian.

[truckin720]

I had the same problem last week. I have the insurance, so based off of what I read in this forum I took the phone in to Sprint. Before I brought it in I ran SPB backup and performed a hard reset and the buttons still didn't work. The Sprint tech could not fix the problem so they ordered a replacement. When I went in two days later, I performed another hard reset and the buttons all started working again!

I can't explain it, but it may be worth a try to backup, restore and repeat several times.