can sprint really void warranty/insurance for software

[pierocksmysocks]

Sigh. Here's a simple way of putting things... if you buy a new car from a dealership it comes with a warranty right? If you make an modifications to that car, ie: new intake, different heads, or whatever.. that voids your warranty even if you take your car in for having electrical problems with your speedometer or something.

Same situation with your phone. Sprint's not to be held accountable for you installing non-sprint released software for your handset irreguardless if that's the actual issue with your phone or not. If you're having an issue with your handset, for the love of god just flash to a stock rom. Save you and them some trouble. Me personally.. I handle the training of the techs in my market because we're an affiliate network and do things a little different. They know how to spot a handset with a cooked rom, and their instructions are to straight up tell you to go home and flash it back to a stock rom then come back. If we accept your handset in for warranty issues and ship then back to be worked on, we don't get any credit back from the manufacturer because of that rom you installed. So basically we're screwed out of the money it costs to replace the handset for you.

General rule of thumb... use common sense, might just save a few headaches.

[gdavis612]

I enjoy threads like this.. and i though "Irregardless" wasn't a word

—Usage note Irregardless is considered nonstandard because of the two negative elements ir- and -less. It was probably formed on the analogy of such words as irrespective, irrelevant, and irreparable. Those who use it, including on occasion educated speakers, may do so from a desire to add emphasis. Irregardless first appeared in the early 20th century and was perhaps popularized by its use in a comic radio program of the 1930s.

[buddhatikkigod]

I dont see how getting a new version of WM6 is legal. Is going from Wm5 to 6 comparable to XP to Vista or more comparable to XP Sp2 to XP SP3? If so then it makes sense that its legal as its just a software patch but is there anyway MS would want cash for an upgrade? its strange to me the more i think with all those other phones out there with their propreietary (yet very good) operating systems and then we have MS who makes ones of the best for the phones but they dont make a phone, does MS make money developing WM?


as for irregardless... . cant you just say regardless... isnt it the same thing used in the same way? Unless ir-regardless means to regard something... like the latin pronunciation: un-regardless its gaylic..


i have no idea what that means

[doylecm]

I was really interested in this thread because everybody here appears to be half right and half wrong. I am no law student, but I was reading the Magnunson-Moss Act and it appears that this would only concern the warranty on the phone issued by HTC and not the limited warranty from Sprint. Pierocksmysocks used the analogy that if you use aftermarket parts on your brand new car, it voids the warranty. This isn't always the case. If its a "full" warranty, The Act states that the warranty can only be voided if the aftermarket parts directly caused the failure. Think about all the aftermarket bulbs, tires, rims, radios and filters we buy over the life of our vehicle. Now as far as TEP goes, that is a service contract and according to the Act, a service contract is a written instrument in which a supplier (Sprint) agrees to perform, over a fixed period of time or for a specified duration, services relating to the maintenance or repair, or both, of a consumer product. Agreements that meet the statutory definition of service contracts, but are sold and regulated under state law as contracts of insurance, do not come under the Act's provisions. Now, if the warranty card that comes with your phone is from Sprint and not HTC, then it most likely is a limited warranty and is stated as such. So, I think that not only does the M-M Act not apply in this case, but Sprint is also legally within their rights to refuse service under the guidelines of the warranty if they see that the phone has been altered. I do however agree that if you take your phone in for a hardware issue, it shouldn't matter what software or ROM you have and vice-versa. But I don't write the warranties, contracts or laws.

Also, on a personal note, it bothers me that some people feel that they need to berate another person when they state something that is incorrect. We as a community should work to inform the uninformed, not make others feel like less of a person because they misunderstood or misread something.

[elmerfudpucker]

Originally Posted by doylecm

Also, on a personal note, it bothers me that some people feel that they need to berate another person when they state something that is incorrect. We as a community should work to inform the uninformed, not make others feel like less of a person because they misunderstood or misread something.

Agreed, one thing I like is it doesn't happen here as much as on other forums. The admin keeps the flamers here on a short leash pretty well on that respect. Best way to handle what you think is incorrect info is to state what you understand to be right, not beat someone down. Most of the time there is too many different variables and what is "not" supposed to work for you somebody thru "other means" got it to work. Unfortunately Sprint, like other companies can get away with the warranty issue is due to the fact that they have better paid lawyers.

[ryan00davis]

wow, i was gone for a couple days on interviews and my thread became somewhat popular. haha.

well, it was a good read, and im glad to know that at least some of you were in the same mindset as me. as for the auto repair one, i definitely knew that it was the case that aftermarket parts do not void the warranty. in this specific case, they did replace my phone, but it took 3 trips to do so. first trip they said that my warranty was void, second trip was just for them to verify that my phone was back to win mobile 6 and then finally a third trip to pick up the new phone that they had to order.