can sprint really void warranty/insurance for software

[schettj]

always reflash to a stock rom before going in... if its unflashable, hit it with a hammer.

[Phreddo]

Originally Posted by schettj

always reflash to a stock rom before going in... if its unflashable, hit it with a hammer.

well, if that's the case, i'm assuming this would involve the deductible.
if you cannot unflash it, i would say report it lost, eat the deductible, and then just use it for a pda with wifi

[flyers2114]

Originally Posted by Phreddo

well, if that's the case, i'm assuming this would involve the deductible.
if you cannot unflash it, i would say report it lost, eat the deductible, and then just use it for a pda with wifi

There are many ways to avoid the deductible even if you cannot get it back to stock.....it shouldnt be a problem downloading the stock rom though....dont worry about re-locking....

[finesse]

Originally Posted by flyers2114

There are many ways to avoid the deductible even if you cannot get it back to stock.....it shouldnt be a problem downloading the stock rom though....dont worry about re-locking....

why shouldnt we worry about re-locking? i mean wouldnt technicians see this?

my problem, which i've put on here is im tryin to have everything stock. i went from wm6 to wm6.1 with gps and then i flashed olipro 2.40 and did the custom rom thing for a second and didnt like it. then put on the wm 6.1 gps official rom. only thing i cant seem to do is change tho bootloader.

on a side note, anytime my sprint phone would act weird, i'd tell them and they'd send me a replacement and i would send the nonworking phone in exchange. I just dont want a tech to look at it and say "he voided the warranty" and charge me some fee.

[dette]

Originally Posted by finesse

why shouldnt we worry about re-locking? i mean wouldnt technicians see this?

my problem, which i've put on here is im tryin to have everything stock. i went from wm6 to wm6.1 with gps and then i flashed olipro 2.40 and did the custom rom thing for a second and didnt like it. then put on the wm 6.1 gps official rom. only thing i cant seem to do is change tho bootloader.

on a side note, anytime my sprint phone would act weird, i'd tell them and they'd send me a replacement and i would send the nonworking phone in exchange. I just dont want a tech to look at it and say "he voided the warranty" and charge me some fee.

EDITED OUT BY ME!!! SORRY FOR RESURRECTING THE THREAD...

[[sammich]]

Originally Posted by schettj

always reflash to a stock rom before going in... if its unflashable, hit it with a hammer.

Haven't seen you in a while, schettj!

Anyway, you always have a way to make us smile

Originally Posted by buddhatikkigod

Is going from Wm5 to 6 comparable to XP to Vista or more comparable to XP Sp2 to XP SP3? If so then it makes sense that its legal as its just a software patch but is there anyway MS would want cash for an upgrade? its strange to me the more i think with all those other phones out there with their propreietary (yet very good) operating systems and then we have MS who makes ones of the best for the phones but they dont make a phone, does MS make money developing WM?

+1 Very good point. MS would not release something that would damage your phone. But yet, I still do think it is kinda in their right to void your warranty if you are using completely customized ROMs.

[SporkLover]

Magnusson Moss Act should prevent them from denying you warranty coverage due to the software change. If you have hardware that fails, then the onus is on the manufacturer to prove that your software change caused your hardware failure before they can deny you warranty coverage.

A parallel example would be if you bought a laptop from Dell and you installed linux but 6 months later your LCD stopped working. They can't deny you coverage for that change, however they do not have to support you software wise.

Unfortunately the law is toothless and most consumers wouldnt put up a big fight over a cell phone.

[SprintTouch08]

well first off the Act is a moot argument because Sprint is providing the service under TEP- their own repair program. Warranty repair by defition would be mailing it in to HTC to be repaired.

Furthermore, I dont know how you can interpret the act that way. If you clearly alter the original product, how is the manufacturer responsible for that? Especially with an illegal/gray area operating system? So should they be responsible if you brick your phone with say a beta of Android? No. It wasnt an official and signed/approved release and neither are custom ROMs

Id more than bet there is a clause in the warranty that if you alter the product in any way hardware or software that the warranty is void. In fact the first bullet point of the warranty I dug out of my Touch box (same as Mogul) is: Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alternation, misuse, improper installation or repair or improper storage;"

Id sure say any ROM not on HTC.com or sprint.com is unauthorized alternation of the device. More than the law being toothless, the individual would be more ignorant to argue installing illegal software as a rational in front of any judge. There is just no legal argument here against the verbiage in the warranty, nor does the Magnuson-Moss Act present any basis for argument because the warranty is VERY clear against alteration of the device..

I don't know where you went to law school from this, "then the onus is on the manufacturer to prove that your software change caused your hardware failure before they can deny you warranty coverage," but you clearly do not understand the burden of proof in a civil matter, which would lie on the plaintiff to prove entitlement to a judgment. The plaintiff would obviously be the consumer here- the manufacturer has to prove nothing what so ever i you cant make a case to show fault. Good luck arguing illegal software as a defense.

[furiousgtz]

Yeah they don't like custom roms I always create a backup and reset the phone to factory default.

[jparks29]

Originally Posted by SporkLover

Magnusson Moss Act should prevent them from denying you warranty coverage due to the software change. If you have hardware that fails, then the onus is on the manufacturer to prove that your software change caused your hardware failure before they can deny you warranty coverage.

A parallel example would be if you bought a laptop from Dell and you installed linux but 6 months later your LCD stopped working. They can't deny you coverage for that change, however they do not have to support you software wise.

Unfortunately the law is toothless and most consumers wouldnt put up a big fight over a cell phone.

Oh crapola, see what happens when you don't read the entire thread before posting?

What HE^^ said