Re: $$#$#@
 

He must be doing something wrong then. I had the same thing happen with my first Mogul, and they replaced it free of charge and actually gave me a new one. Then that new one, I think I dropped once (didn't do any visible damage) but screwed up the camera to where it would have a line of dead pixels in the shot. Replaced that one for free too, but they gave me a refurb, which I still have.

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thats because the pins are not touching the usb connectors right het a little needle or something small and where you plug in your usb cord at you will see i think its like 5 or 6 little pins slide what ever your useing under each one of them and push them up cause sometimes they get bent and one of them wont touch the usb connecters this helped me i read this in an other post but dont remember where >>>>>>

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be moar carful... 1 usb might be htc, 3 may very well be you.

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I am still on my first 6800 from alltel / i had 2 xbm due to BT issues till i fig out it was alltel's rom that had the issue. kept my first 6800 the whole time. not a single issue.


Shell

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I had to do this as well.... still I agree with the parent poster... the build quality is crap... just look at the number of people having the same problems... usb.. keyboard... white spots... Sprint or HTC should be willing to replace these defective devices even if they are out of warranty or not insured without cost to the user.

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It is no better on the new Touch Pro. My boss bought one last week & in his words "it was the biggest POS I've ever owned"

He has returned it & decided to wait for the next big hardware update. The brand new TP had the absolute worst phone audio quality that I've ever heard on aany cell phone to date & the case was literally falling apart two days after he got it.

~John

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Vinny when you are CEO of sprint you can do that, It would not make good business sense to do that out of manuf warranty. and how can you say what has been caused by abuse and what has not? would stand to lose alot of money over that.


John what does your boss do? that this does not meet his standards? and wants to wait for the next big hard ware update?


Shell

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I had my 6700 killed by a Lego, took it in to the store. They told me that I have insurance and gave me a new 6800 no cost. I had my 6800 get stuck in the boot loader mode when my son unplugged it while updating, tried pulling the battery, soft and hard rest nothing worked, again they gave me a new phone. We moved to a new state, and my USB connector pulled out, I took it to Sprint, told the guy what happened and he threw an Asurion card at me and told me to call them he is too busy to look at it. Strange thing was, I stopped by a non service Sprint store and they ordered me a new 6800 by just looking at the USB connector. It is just weird at how different some stores are compared to others.

The only phone I had to pay $50 for was when I lost one, the thing that sucked was I found it when we cleaned the garage out, but by then it was too late.

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Im on the first 68 and had it for some time now. No issues what so ever. I had a few 67s also but that wasnt because there was anything wrong with them. I just got them for cheap and played with them. When ppl say they have had X amount of one type of unit I cant help but wonder what they are doing to them to have that many.

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He is a network administrator (so am I, but he's been there longer than me). I'm not sure what that has to do with it however, it's not that his standards are super high or unreasonable. He just wants his brand new/expensive phone to work as it's supposed to right from the box.

He does make a ton of cell calls & sometimes the ambient noise is rather high in the area & he was pretty upset that his secretary's $19 flip-phone was a FAR superior device for talking on. That, & the fact that the KB didn't work right & the case was misaligned & coming apart really sent him into a rage.....

~John