6800 not syncing!! Please Help!

jpc0480 · #1 (**permalink**) 06-13-2008, 08:27 AM

No i didn't use a reg cleaner... I was just wondering if it was possible that maybe it was ducked up... I have a replacement phone coming from Alltel and it should be here any day now. I run my own business and use my phone to keep track of all my appointments and need it to sync with Outlook. I figure I'll try and do a system restore to last week sometime when the phone was actually syncing. I just want to rule out all possible different scenarios.

grstarrett · #2 (**permalink**) 06-13-2008, 01:25 PM

Alright... I think I have your answer... If you take a manifying glass and look at your mini usb port on your phone there are little gold pins. One may be bent and toching or behind another one. I used a little probe to straighten mine out , and I was able to sink again. Be very careful when you do this because you don't want to break one off.

jpc0480 · #3 (**permalink**) 06-23-2008, 10:20 AM

Quote:

Originally Posted by grstarrett

Alright... I think I have your answer... If you take a manifying glass and look at your mini usb port on your phone there are little gold pins. One may be bent and toching or behind another one. I used a little probe to straighten mine out , and I was able to sink again. Be very careful when you do this because you don't want to break one off.

Thank you! That was the problem! Mine was completely gone... Alltel has sent me a replacement and all is well. Thanks again.