TEP and replacement questions

[krohnjw]

Ok,

So I have 2 issues currently with my phone and want to know if Sprint will do a swap on the phone in store or if I have to go through Asurion. I carry TEP for $7 a month or whatever it is and have developed the dreaded white spot on the screen that seems to creep up on every device. The "U" key on the hard keyboard has also stopped functioning completely - it used to work if you hit it about 10 times or so, but it's dead in the water now. I use the phone for work, so was wondering if this is something I can take to a Sprint store and just get a swap or I will need to go through another process?

Thanks.