Thread: TEP and replacement questions
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Old 05-23-2008, 12:29 PM
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Re: TEP and replacement questions
Quote:
Originally Posted by krohnjw View Post
Ok,

So I have 2 issues currently with my phone and want to know if Sprint will do a swap on the phone in store or if I have to go through Asurion. I carry TEP for $7 a month or whatever it is and have developed the dreaded white spot on the screen that seems to creep up on every device. The "U" key on the hard keyboard has also stopped functioning completely - it used to work if you hit it about 10 times or so, but it's dead in the water now. I use the phone for work, so was wondering if this is something I can take to a Sprint store and just get a swap or I will need to go through another process?

Thanks.
You can go to the store and get a swap....but it may be a refurb.....put up a fight though and tell them you paid good money for the phone and you dont want a refurb....they may just give you a new one though depending on what they have in stock...I have done it many times
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