Active sync help!!!

[jfolliard]

OK - I'm stuck. Suddenly I cannot sync my Mogul with my PC. The device is connected ok (I use the USB cable) because activesync tools explore and add/remove programs work just fine.

But the sync button is greyed out. when I connect the usb cable it returns an error message - see the two screen images attached to this post.

I've rebooted both the device and pc and I have disabled all software firewalls.

What's strange is that this just happened out of the blue.

I'm at wit's end - any suggestions would be greatly appreciated.

Thanks.

Jack