Active sync help!!!

[jfolliard]

OK - I'm stuck. Suddenly I cannot sync my Mogul with my PC. The device is connected ok (I use the USB cable) because activesync tools explore and add/remove programs work just fine.

But the sync button is greyed out. when I connect the usb cable it returns an error message - see the two screen images attached to this post.

I've rebooted both the device and pc and I have disabled all software firewalls.

What's strange is that this just happened out of the blue.

I'm at wit's end - any suggestions would be greatly appreciated.

Thanks.

Jack

[Hafrust]

You might want to try deleting the partnership from the phone and pc, then retrying.

[jfolliard]

thanks - one thing I just noticed is that it seems to think my device is a "Guest" whereas when it was working it listed the device as "WM-Owner"

I'm a bit of a noobie on this so please bear with me.

The "Delete Mobile Device" option in the file drop down menu is also greyed out! So I don't think I can do that by the direct method?

Plan B?

[Hafrust]

Is the phone connected when you're trying to delete mobile device from the drop down? If so, try disconnecting. After you get it deleted from there, on your phone go to start>programs>activesync>menu>options>then tap and hold on the name of your pc and select delete. That will delete the partnership from the phone as well.

[jfolliard]

Originally Posted by Tripdub1

Is the phone connected when you're trying to delete mobile device from the drop down? If so, try disconnecting. After you get it deleted from there, on your phone go to start>programs>activesync>menu>options>then tap and hold on the name of your pc and select delete. That will delete the partnership from the phone as well.

that worked! Doubt that I would have ever thought of disconnecting the mogul to allow a deletion of the partnership but it sure makes sense. I was ready to uninstall and reinstall active sync all together which might have worked too.

Thanks a million - I love this forum!

Jack
Portland, Ore.

[Hafrust]

Anytime...glad I could help!

[jedisrus]

Originally Posted by Tripdub1

Is the phone connected when you're trying to delete mobile device from the drop down? If so, try disconnecting. After you get it deleted from there, on your phone go to start>programs>activesync>menu>options>then tap and hold on the name of your pc and select delete. That will delete the partnership from the phone as well.

I just did that and now I don't have the sync option on Activesync on my Mogul. How do I set it up now?

[Hafrust]

Originally Posted by jedisrus

I just did that and now I don't have the sync option on Activesync on my Mogul. How do I set it up now?

Not sure exactly what you mean. Can you be more specific? Are you having the same problem as the original post?

[llaeroprepll]

it seems that active sync always wants to run on my mogul. are there more settings to keep that from happening. throughout the day when i check running programs active sync always seems to be there...

thanks in advance...

[rimirele]

Originally Posted by llaeroprepll

it seems that active sync always wants to run on my mogul. are there more settings to keep that from happening. throughout the day when i check running programs active sync always seems to be there...

thanks in advance...

I just bought a Mogul and I also noticed this. Can anyone say if this is normal, or is there a setting we have to change for it to stop. Why would Active Sync try to run without connecting the Mogul to a computer anyway? Thanks.