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Active sync help!!!
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OK - I'm stuck. Suddenly I cannot sync my Mogul with my PC. The device is connected ok (I use the USB cable) because activesync tools explore and add/remove programs work just fine.
But the sync button is greyed out. when I connect the usb cable it returns an error message - see the two screen images attached to this post. I've rebooted both the device and pc and I have disabled all software firewalls. What's strange is that this just happened out of the blue. I'm at wit's end - any suggestions would be greatly appreciated. Thanks. Jack |
Re: Active sync help!!!
You might want to try deleting the partnership from the phone and pc, then retrying.
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Re: Active sync help!!!
thanks - one thing I just noticed is that it seems to think my device is a "Guest" whereas when it was working it listed the device as "WM-Owner"
I'm a bit of a noobie on this so please bear with me. The "Delete Mobile Device" option in the file drop down menu is also greyed out! So I don't think I can do that by the direct method? Plan B? |
Re: Active sync help!!!
Is the phone connected when you're trying to delete mobile device from the drop down? If so, try disconnecting. After you get it deleted from there, on your phone go to start>programs>activesync>menu>options>then tap and hold on the name of your pc and select delete. That will delete the partnership from the phone as well.
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Re: Active sync help!!!
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Thanks a million - I love this forum! Jack Portland, Ore. |
Re: Active sync help!!!
Anytime...glad I could help!
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it seems that active sync always wants to run on my mogul. are there more settings to keep that from happening. throughout the day when i check running programs active sync always seems to be there...
thanks in advance... |
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