Phone stuck at Screenlock Password...

**InvincibleLiving** · #1 (**permalink**) 04-25-2008, 12:29 PM

OK, my coworker has a mogul and she got it replaced today with a refurb unit. She asked me to help her reload her settings and apps etc. so we went thru together and restored her backups (using spb backup) and contacts (using pimbackup)....

now for the tricky part: after the restore we realized her old unit had a screenlock password that was set. After restoring her backups on the refurb, the same screenlock password window came up, but the original password she set up will not work!

Is there any other course of action we can take before hard resetting and basically losing all her data with the exception of what pimbackup can salvage? is there a 'default' code that works when no password has been set on a new device?

we tried the last 4 digits of her phone number with no luck... any help would be appreciated I really would hate to see her lose her stuff (she got her mogul on the strength of my recommendation)

chappy · #2 (**permalink**) 04-25-2008, 01:03 PM

There's no default passcode. Either the back up is messing stuff up and didnt bring the lock code over correctly, or she isnt entering the right code.

**InvincibleLiving** · #3 (**permalink**) 04-25-2008, 01:08 PM

yeah that's what i was figuring, we're just gonna hard reset that puppy... ah well thanks .

**TweetyBear** · #4 (**permalink**) 04-25-2008, 01:35 PM

good luck and hope nothing else happens

**Success100** · #5 (**permalink**) 04-25-2008, 01:38 PM

Quote:

Originally Posted by nautica2450

OK, my coworker has a mogul and she got it replaced today with a refurb unit. She asked me to help her reload her settings and apps etc. so we went thru together and restored her backups (using spb backup) and contacts (using pimbackup)....

now for the tricky part: after the restore we realized her old unit had a screenlock password that was set. After restoring her backups on the refurb, the same screenlock password window came up, but the original password she set up will not work!

Is there any other course of action we can take before hard resetting and basically losing all her data with the exception of what pimbackup can salvage? is there a 'default' code that works when no password has been set on a new device?

we tried the last 4 digits of her phone number with no luck... any help would be appreciated I really would hate to see her lose her stuff (she got her mogul on the strength of my recommendation)

you shouldnt have recommended it! lol j/k.

this happened with my mogul, wm6 has a bug where sometimes it will bot recognize the password, sometimes a soft reset will fix it i ended up having to hard reset. hope this helps jerk

**InvincibleLiving** · #6 (**permalink**) 04-25-2008, 04:39 PM

Quote:

Originally Posted by Success100

you shouldnt have recommended it! lol j/k.

this happened with my mogul, wm6 has a bug where sometimes it will bot recognize the password, sometimes a soft reset will fix it i ended up having to hard reset. hope this helps jerk

hehe thanks... what was that you said about 23 year old kids?