Question regarding insurance replacement

[hyun1120]

After upgrading the firmware to the lastest 3.35 Official ROM, my mogul has been acting up.
Basically my hard button (green one) needs to be pressed 15-20 times before it recognizes one press, most was 38 presses.

I have taken the phone into full service sprint store, and the tech would not service the phone, because it works. it only took 4 presses in front of him.

After getting hung up several times while on hold with the phon CR, I contacted ecare asking for warranty replacement. Phone is less than 7 months old.
I've explained what I had gone through, at the store and over the phone.

They got back to me with the following :

Thank you for contacting Sprint. I will be happy to assist you
regarding your Total Equipment Protection Plan.

Unfortunately, I will need to refer you to contact the insurance company
who administers your cell phone insurance, Asurion at 1-800-584-3666.

Please be advised a $50.00 non-refundable deductible applies on all
approved replacements for lost, stolen, liquid or physically damaged
claims.

The deductible must be paid before Asurion can complete the claims
process and it can not be billed to the account. The deductible must be
paid directly to Asurion.

If there is anything else I can assist you with, please feel free to
respond back to this e-mail.

Thank you for choosing Sprint. We appreciate your business.

Meghan S.
E-Care
Sprint

So I ended up going through the insurance to order the replacement, and the rep confimred that I will be getting brand new one instead of a refub.

Now my questions are,,

1. was there any other way I could have handled this to, not use the insurance and just gotten it as a warranty replacement?, since there is a cap of 2 replacements or something.

2. what do I do with the current one which will get replaced. Am I suppose to send this one back to Asurion??


If anyone who had replacement experience with Asurion shed some light on this matter, I would be greatly appreciated.

Thanks