[Baffles]

E-care told me to pay $50 and they would refund it. But you can order a free replacement under TEP online without going through a rep. They overnight you a new phone, you put your phone back in the box and stick the label they give you on it and drop it in a mailbox.

The refub I got looks brand new, but it does have a refurb date in PST. It works better than the phone I sent back that had a broken K key, d-pad didn't work right, and white spots on screen.