Mogul cosmetic imperfections - Will Sprint repair/replace?

[erick10]

I went with my cousin last week to a sprint store to try to get his mogul replaced and he did. He just told them that it would sometimes turnoff by itself and that it would crash alot and it got really hot and boom, thirty minuted he got a new Mogul with original box and all the accesories.

[frejos]

I've used the insurance twice since I've had my Mogul, it has always been a quick call (much faster than Sprint customer service), pay the $50 deductible, get a new (referb) phone in a day. First time was because of a cracked screen, second time was a jammed voice-dial button. The referb I got the second time was flaky. Called them, they apologized, and shipped me a brand NEW in the box Mogul (including all the accessories). Had the new Mogul a day later.

So far I've been very pleased with the insurance... it was the reason I originally switched to Sprint. ATT doesn't offer it on smart phones. I've never gotten any hassle from them, I doubt you would either.

[IFMISM]

if you can get a replacement in the store then i would go that route due to the fact you can only use the insurance 3 times in a 12 month period before they cancel you for 1 yr. once you make a claim that is when the 12 month start. so i wouldn't waste it on something cosmetic unless the phone just looked horrible and the store would not replace it.

[TekkieTag]

Originally Posted by IFMISM

if you can get a replacement in the store then i would go that route due to the fact you can only use the insurance 3 times in a 12 month period before they cancel you for 1 yr. once you make a claim that is when the 12 month start. so i wouldn't waste it on something cosmetic unless the phone just looked horrible and the store would not replace it.

Plus in store you don't have to pay $50 bucks...... This is my 2nd mogul, and I prolly had 10 6700s.... never paid a deductible....