Sprint Mogul Out of Stock?

[Baffles]

Originally Posted by lawman08

you cant demand a brand new phone unless its under 30 days you have no basis to do so. do you go buy a car and then 4 months later demand a new one when there's a problem or do they fix it? Threatening to cancel is a pretty weak thing to do to get your way though- its not always what you want when you want it. Be happy theyll replace it at all, if you had a Tilt on ATT youd be SOL right now. TEP/insurance isnt to abuse.

Theres also no difference between new and refurb they come from the same plant, same parts. all refurbs are put together from new parts anyways. the housings are brand new and prob a lot of the other parts too.

i think a lot of people here will agree. If you get a new one why shouldnt everyone else ask for one too?No need to create more of a backorder for new ones for others who signed up for sprint/paid full price and require a new one for being demanding

Well, I'm not abusing TEP or Insurance. It is manufacturer warranty. They can repair my phone if they want, but they aren't going to. If you go to a dealer, are you going to let them give you someone elses rejected and refurbished car under warranty because they don't want to fix your car?

I signed up for sprint and paid full price, and I've heard the horror stories of refurb phones. I just don't see why I should be expected to take a refurb because the new phone I received was faulty from the beginning.

[SuPeRw00t]

Originally Posted by Baffles

I just don't see why I should be expected to take a refurb because the new phone I received was faulty from the beginning.

Because Sprint ESRP is a repair first system. Your phone (in current condition) would not be eligible for the 30 day return status the first choice would be a replacement screen. If no screens are on hand you would get a refurb phone to replace your device. There are specific reasons customers are given a new phone as a replacement but it is never a guarantee it will happen. With the newer S&R structure in place it is near impossible to get a used for new swap now.