Keyboard backlight not turning on after upgrade

[HobbesIsReal]

Originally Posted by mem_reddog

Have you tried a hard reset or reflash yet?

Nope. Knowing this is a step in the process of trying to fix it is why I wanted to get a feel if most people have the problem or most people do not.

I just did a full backup this morning in case I did it this evening, so it won't that big of deal to do.

[shorty82]

Originally Posted by mem_reddog

Have you tried a hard reset or reflash yet?

I have been having the same problem as well, but I have reflashed and done a few hard resets. I never had this problem when I was using official sprint versions, but I didn't have a GPS either... lol Anyways, I have tried the hard reset and it still doesn't work, anyone have any other ideas?

[HobbesIsReal]

So....I went from no lights.....to flickering lights whenever a button is pushed or the screen is tapped....to working perfectly!

Let's just hope that those steps don't go in reverse order too!!!!

[GQsOwn]

I have had the same problem. I did all the steps said in this thread. I did a hard reset, soft reset, uncheck the box, and tried the slider but my backlight will not come on. I think I am going to take the phone back to the store. As I have tried every possible idea... If anyone else can think of something it would be great as everyone knows how horrible tech support for sprint is.

[jawxx]

Thought I'd let everyone know... I was at the bar last night, and trying to text and keyboard back light REFUSED to come on. I slid it like 12 times before just typing carefully. So this morning I used the search feature, and found this thread.

My issue was screen brightness. I had it on the lowest setting because, heck, I could still see it and it'd extend battery life. I opened up the keyboard, which didn't light up, went to Start > Settings > System > Backlight and slid the "On Battery Power" slider over ONE notch and the light popped right on. Oh, and the sensor for the keyboard backlight is turned off, in case you're wondering.

As a previous poster stated, this is a battery hit, but minimal enough to say "who gives a ****" AND, if your phone idles for a few seconds it will revert to lowest backlight, which in turn shuts off the keyboard backlight as well. Just thought I'd share what worked for me.

[Tinkerbell]

Glad you got it figured out there! Enjoy!