My Touch Screen Isnt Working...im Out Of Business - Page 4

Radar · #31 (**permalink**) 03-01-2008, 01:13 AM

Wow, they are saying a scratch will cause your touchscreen to die completely? and That its impact damage.. wtf.. Looks like you might be better off talking with e-care.. or call sprint and talk to someone and when you don't get the answer you want ask to talk to the retentions dept and see if they can get you a replacement...

chantelle82 · #32 (**permalink**) 03-01-2008, 01:23 AM

what is e care...i have been wit sprint for four years....how can i get to retention???

Radar · #33 (**permalink**) 03-01-2008, 01:40 AM

Well e-care is a email based dept. You log into your sprint.com account and go to support and find the email link... (http://search.sprint.com/inquiraapp/contact.jsp) try that.. and retention is a hard dept to get to. You have to ask a person to forward you there. best thing to do is sound like you have given up hope and you are ready to cancel your plan and go to another carrier.. this should get you to retention..

**kaos** · #34 (**permalink**) 03-01-2008, 02:48 AM

retentions is easy my friend... pm me ma..I'll hook you up with a direct line to them with no wait...by pass all the b.s.

chantelle82 · #35 (**permalink**) 03-01-2008, 10:23 AM

i just flashed my phone so we will see what happens

chantelle82 · #36 (**permalink**) 03-01-2008, 10:28 AM

It didnt work!!!!!

chantelle82 · #37 (**permalink**) 03-01-2008, 11:41 AM

ok ok ok problem solved my friends.....i called sprint and said i was going to cncl my line and they transfered me to retention and now they are sending my phone to me in three days...so i should be up and running here....the rep tried to give me a fifty dollar credit to my sprint account and wanted to three way to arusion insurance. and i was like no effin way...thats not good enough....i shouldnt have to hassle over anything. so anyway he did some replacement thing online for me its a website you can go to but i am not sure what exactly it is...but you fill out a bunch of questions and at the end of the survey it says if you qualify for a phone. so i did.....but i cant wait to be back....i wonder why my touch screen went out!!!! i still hate reps that dont know the business about phones...that shit is annoying...

**kaos** · #38 (**permalink**) 03-01-2008, 02:27 PM

glad it worked out for you..i pm'ed ya direct line for retentions no wait...I even have the ceo direct line...lol they hate when i call....

**InvincibleLiving** · #39 (**permalink**) 03-02-2008, 12:14 PM

Good Chan, glad you'll be back to normal soon.

**Success100** · #40 (**permalink**) 03-03-2008, 09:57 AM

good-im happy for u..maybe umm...nevermind..lol im glad u gonna be back in business!