Success

[ajones7279]

Has anyone been successful in getting their mogul swapped for a touch (or anything else for that matter) after buying their Mogul off Ebay? I'm asking because I bought mine of Ebay, refurbished, so basically it still looks brand new and I've had it a lil over thirty days. It wasn't til after I received the phone that I did a lil research n found out that it a dysfunctional phone n I've been having problems with mine n already had to do 2 hard resets, one within the first week. I received the phone in the same packaging Sprint sends it in when they send u a replacement phone. Thanks in advance

[ajones7279]

Oh yea, I've already called Sprint about these problems before and I've already switched my phone number from and back to the mogul so my 30 days started again since all they look at is the most recent activation

[RMD]

Originally Posted by ajones7279

Has anyone been successful in getting their mogul swapped for a touch (or anything else for that matter) after buying their Mogul off Ebay? I'm asking because I bought mine of Ebay, refurbished, so basically it still looks brand new and I've had it a lil over thirty days. It wasn't til after I received the phone that I did a lil research n found out that it a dysfunctional phone n I've been having problems with mine n already had to do 2 hard resets, one within the first week. I received the phone in the same packaging Sprint sends it in when they send u a replacement phone. Thanks in advance

I bought my 6700 from a guy I met who had phones (Don't ask, I sure didn't), then I got the $7 insurance, then traded in my 6700 when I was sure they ran out of them here in NYC and got the Mogul in exchange. They pretty much know people are having issues you should be to get a Gay a$$ Touch!

I did a hard reset on the way to the store, told them it keeps erasing my data every couple days for no apparent reason. And out of laziness I also left the custom rom on there and the workers thought it was "Cool". lol

Good Luck!

[ajones7279]

Ok....Got em to switch me for the Touch. Basically all I did was call n tell them I wasn't satisfied with the phone, was already having problems, told them the issues n told them that I had researched the phone after I started having problems n saw that these phones are known for problems n that Sprint knew of these problems since I found some of the stuff on their website. So they charged my acct. for $371.68 n are gonna credit it back when they get my Mogul

[princelton]

well, kinda... I had a 6700, it freaked out after a friend dropped it, I called my local sprint store, explained the situation, and since I have the insurance, they agreed to replace it. No deductible (they only charge a deductible now if you lose it, it is stolen, or it is broken in more than 3 pieces is what the lady told me) The 6700 had been discontinued so they got me a 6800! The only bad part is that in smaller citys they dont stock the mogul, so it took a week to come in. During that time I got my 6700 working, but they replaced it anyways, and I didnt even need to re-break it!