Sprint mogul won't dial out or connect to the web?

[CHUBBZ]

Mogul will not connect or dial out. I started having this issue today contacted Sprint and they said to go to the store. On the top of the screen the data connection is on I resetted it twice an no luck. Did anyone have this issue?

[andason]

i would hard reset before going to the store.

[CHUBBZ]

I did a hard reset with the Sprint rep on the phone and no such luck.

[andason]

so if you try to dial out it just sits there at the dial pad or does it tell you the radio / phone is off do you want to turn it on?

[CHUBBZ]

it just sits there the radio is on after a minute or so said lost signal. When I try to connect to the web error message can not connect unknown reason then I tried to update the vision I get an error message 1012.

[andason]

well this may not help you.. but found this on another site...
Most likely "reasons":

1. The provisioning server does not recognize the ESN/MDN combination of the phone (improperly programmed phone)

2. The subscription is not provisioned for IP services (due to improper setup or provisioning times/delays)

3. Less than ideal Sprint signal reception (provisioning does not work while roaming)

Troubleshooting steps to try: (these are assuming the subscription is properly provisioned for IP services, and the phone is programmed properly)

1. Battery removal for one or more minutes (Do not power off phone before removing battery)

2. Make sure the phone has two or more bars of signal

3. Attempt a phone call. If you cannot complete a call, the phone will not provision data services

4. Update Vision Profile (can be found at 'Menu/Settings/(Power) Vision/Update Profile')

5. Total Device Reset (erases everything, sets phone to factory defaults, requires MSL, re-programming of MDN/MSID is necessary afterwards). This step is usually done in a store or with the assistance of technical support.

An error 1012 may also have underlying issues such as other error codes that may require additional assistance from technical support.

[CHUBBZ]

I did everything I will remove the battery and leave it off over night.

[andason]

k.. gluck.. sorry i couldn't help ya. Are you in a good reception area?

[walla]

Head on over to Sprint's store. I'm sure some data is not entered correctly into the phone. They will solve it for you.

[CHUBBZ]

I think sprint was updating there network because my girl has the palm centro and she couldn't connect ether. Woke up and everything was fine. Thank for the help all.