Sprint agreed to swap my Mogul for a Touch

[fuuup]

Originally Posted by adammaas

I made the switch to the touch and I miss my keyboard so much I would love to switch back to the mogul.

They switched me back. Only took about 10 minutes total including writing emails and phone time.

[fuuup]

Originally Posted by lawman08

well youre lucky then because usually when you complain one phone is crappy replace it with x or y phone, and then call back to go back after making such a stink that CS had to swap you past 30 days, it looks just a little suspicious...like trying to get freebie swaps to a brand new phone every few months

Maybe the trick is to not "make a stink"

All I did both times was explain the problem and they offered the replacement.