On my THIRD mogul..

[monster28]

all in all if u have a real problem and u are unhappy sprint will do there best to work wit you. hey have anyone one of u guy has d ur mogul use 100% of the mem just at idle i mean the program mem u know how u have 47 well i havent put any thing on my phone yet lol

THIS IS TRUE, BUT MOST OF US NOW ARE GETTING IN BIG TROUBLE FOR GIVING AWAY THE FARM, IF YOU HAVE A REAL PROBLEM WE WILL HELP. Btw the news was incorrect on cancellation of some 1200 people , these are the people that do exactly as we were talking about calling in every month almost on a daily basis getting credits or asking for credits that were not due to them. Costing the company and the consumer more and more. thus they got they last credit from they bill cleared out and their phone shut off.

sorry i am tired and sorry for the typos

[monster28]

My Bad Its Wil Nto Happen Again

[Pibe38]

Originally Posted by monster28

http://www.cootek.com/index.html hey for all those looking for a good touch screen keybord lol it work for the mougl and the new touch i have it and it works good and its free

monster28,

Please stay on topic. This is the second time you have posted about this keyboard on a thread that had nothing to do with software and/or keyboards.

There is a thread dedicated to Touchpal on the Software forum, please limit your discussion of it to that thread.

Once again, please stop hijacking threads. I appreciate that you want other users to know about it, but this is not the way. If you want, you can add a link to their site or the thread on the Software forum to your signature.

Thank you for understanding and keeping the discussion on topic.

[canospinach]

Originally Posted by jamess1213

due to stupid things breaking i am now on my third mogul. I got this one about two weeks ago and already its having problems.. what are the chances of ur friends at sprint switching me out for the touch? any thoughts or do i just have to put up with switching out my mogul every month or so?

On a serious note:

make sure you have repair/insurance on the handset.

Document each repair issue, including who you dealt with and the proposed resolution.

Keep a paper trail and be patient.

If its a re-occuring issue (say software/firmware) go back to the service center ASAP without delay to get a documented service record. If it happens multiple times within say 30 day period and you have the documentation this is good.

Call customer care and patiently talk with a supervisor about your escalated issues so its documented on your account - always be patient and polite.

If your paper trail is good and you have jumped through the hoops then a manager can escalate your issue and get you swapped into another handset.

- Be sure your bill is current - Gotta pay your bill if you expect service
- Be sure you deal directly with a "Core Store" - Not an authorized agent
- Be as nice as possible considering the situation - they get jerks all the time

Is it guaranteed? No, but i have seen it happen many times. The Sprint Repair Center has an escalation process to deal with this kind of issue, its just getting the right person on your side to assist you which is tough.

Good luck.

[jamess1213]

i hope they can do something to help me out.. my original mogul was a perfect up until the stylus kept falling out and the up button stopped working, they swapped me out for a new one and before i could even get home from the sprint store it locked up. i took it right back to the sprint repair store and they worked on it for a few and decided to give me another new handset.. now the new one freezes and needs to be reset about 12 times a day, the sd will not read and the ok button sticks like a mother..

i am very careful with my phones, havent even installed any programs other than resco. hopefully sprint can help me out

[amorcito]

had my only mogul now for 8months hook it up with a few downloads and software and now it that best phone i have ever own and bought...treat your mogul with love and care it will do the same to you..my two cents 0.02