No Live email alert

[IslandStay]

I have had my Imagio less than a week and am trying to get the email setup first. I have windows live mail. I can not get an audible notification when new email comes into the inbox. I get the green blinking light and the visual number bubble but no sound. I set up a test gmail account and it works fine with the proper alert ring, so I know I have the setting on. I called HTC but they couldn't help me. I have not done any syncing with my computer or any downloads. Even tried a hard reset. I really want this phone to work for me but if I can't get this to work I'm going to have to trade it in.

[fwaits]

In the Settings tab, All Settings, Sounds and Notifications, Notifications Tab you have the box for Event (Messaging: New Email Message) set to play sound and a tone indicated?

[IslandStay]

Yes, it is checked.

I set up a gmail account and when I get new mail in there I get the alert ring. When I get new mail in the live.com account I get the blinking light but NO ring.

[johnbrain]

Originally Posted by fwaits

In the Settings tab, All Settings, Sounds and Notifications, Notifications Tab you have the box for Event (Messaging: New Email Message) set to play sound and a tone indicated?

Mine works fine with a Hotmail account. Out of curiosity, what is the "Event Sounds" On/Off slider? Is that Touch Flo turning on/off any advanced sound setting I have for alerts?

[coolpoete]

Originally Posted by IslandStay

I have had my Imagio less than a week and am trying to get the email setup first. I have windows live mail. I can not get an audible notification when new email comes into the inbox. I get the green blinking light and the visual number bubble but no sound. I set up a test gmail account and it works fine with the proper alert ring, so I know I have the setting on. I called HTC but they couldn't help me. I have not done any syncing with my computer or any downloads. Even tried a hard reset. I really want this phone to work for me but if I can't get this to work I'm going to have to trade it in.

Unless you are using other MSN live services try setting up Hotmail directly through these pop3 settings. Works great for me.

[IslandStay]

Originally Posted by johnbrain

Mine works fine with a Hotmail account. Out of curiosity, what is the "Event Sounds" On/Off slider? Is that Touch Flo turning on/off any advanced sound setting I have for alerts?

My event sounds slider is ON
I don't know enough about Touch Flo to answer those questions? Maybe someone else can explain what effect it has.

[IslandStay]

Originally Posted by coolpoete

Unless you are using other MSN live services try setting up Hotmail directly through these pop3 settings. Works great for me.

I don't use the other services. I do have to email accounts though.
Where do you put these settings in? When I tried adding my other hotmail account right after entering the email account it takes me to the home.mobile.live.com web site.

[obxKevin]

Try adding your account like this...

The first thing asked for when setting up a new email is the address, at this initial point you have to lie. I use xxxx@liveFAKE.com

After that, all info entered can be correct, so it goes like this:

Options > New Acct:

Email Address: xxx@liveFAKE.com
Password (use correct password)
> Next

Your Name: what you want receiver of email to see and can be anything
Acct Display Name: displayed on your device icon, can be whatever you want
> Next

Mail Server: POP3.live.com
User Name: USE CORRECT EMAIL ADDRESS
Password: Use correct password
> Next

Outgoing server: SMTP.live.com
check outgoing server requires authentication
> Next

send/receive schedule
> Done

Good Luck. If it works, hit the thanks. If not...

[IslandStay]

Originally Posted by obxKevin

Try adding your account like this...

The first thing asked for when setting up a new email is the address, at this initial point you have to lie. I use xxxx@liveFAKE.com

After that, all info entered can be correct, so it goes like this:

Options > New Acct:

Email Address: xxx@liveFAKE.com
Password (use correct password)
> Next

Your Name: what you want receiver of email to see and can be anything
Acct Display Name: displayed on your device icon, can be whatever you want
> Next

Mail Server: POP3.live.com
User Name: USE CORRECT EMAIL ADDRESS
Password: Use correct password
> Next

Outgoing server: SMTP.live.com
check outgoing server requires authentication
> Next

send/receive schedule
> Done

Good Luck. If it works, hit the thanks. If not...

I was able to get hotmail to set up this way. I am still having trouble with it though. I got the ring alert a few times. While I have been testing it out it has hung up several times. I had to do the soft reset about 3 times in the last few hours. The sync with email has been sporatic. I may just give up and return this for a Blackberry Storm like my husband has.

[obxKevin]

Sorry I can't be of more help. If you don't have too much set up on the phone yet, the best advice I can offer is to hard reset and try setting things up the way you want them again.