06-07-2010, 12:48 PM
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Re: Windows Button Jammed/Broken
I found this forum and had to sign up just to post about this. I have had an Imagio from the first day they were offered on the Verizon website. In a few days when it gets here I'll be on my 3rd phone. The first 2 have all had this same issue with a button become jammed/broken.
When I talked to Verizon technical support over the weekend I was told they had never heard of this problem before and could guarantee that, since it isn't a known issue, I would not experience it again. This is the same thing I was told the first time I had the issue. 
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06-08-2010, 11:16 AM
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Re: Windows Button Jammed/Broken
I recently got a brand new replacement Imagio (because I was within 30 days and the first one's power button was making a squishing noise), and the buttons on it seem to be a little more robust than older Imagios. It seems like the newer build Imagios might have fixed the problem...the serial number on it starts with HT9BTM and the EPST shows a manufacture date of November 2009.
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 Device Timeline: Palm III → RIM 950 → RIM 957 → Tungsten W → Kyocera 7135 → Treo 600 → Treo 650 → Treo 700p → Treo 755p → Treo 800w → Treo Pro → HTC Imagio
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06-08-2010, 10:30 PM
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Re: Windows Button Jammed/Broken
I have had three Imagios replaced, twice for the button problem you describe.
New one finally works well, hopefully it continues
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