Windows Button Jammed/Broken

SeanGonzo · #1 (**permalink**) 11-21-2009, 03:09 PM

Hey guys,

I've had my phone for 5 weeks now so I am 7 days past my 30 day return and my windows button seems to be jammed/broken. I just took it out of my pocket and it won't depress. If I push it really hard it makes a connection but this is just unacceptable.

Anyone else have a similar problem, fix or solution to replace my phone? I doubt Verizon is willing to bend their 30day rules at all for me.

Thanks,
Sean

TonyK · #2 (**permalink**) 11-21-2009, 03:20 PM

Quote:

Originally Posted by SeanGonzo

Hey guys,

I've had my phone for 5 weeks now so I am 7 days past my 30 day return and my windows button seems to be jammed/broken. I just took it out of my pocket and it won't depress. If I push it really hard it makes a connection but this is just unacceptable.

Anyone else have a similar problem, fix or solution to replace my phone? I doubt Verizon is willing to bend their 30day rules at all for me. The 30 days is for if you dont like the phone and want to replace it with another

Thanks,
Sean

Should'nt matter about your 30 day, if the buttons jammed and broke they should have to replace the phone.
The 30 days is for if you dont like the phone and want to replace it with another

SeanGonzo · #3 (**permalink**) 11-21-2009, 04:12 PM

even if I dont pay for the replacment plan

**keithdupont** · #4 (**permalink**) 11-21-2009, 04:30 PM

Quote:

Originally Posted by SeanGonzo

even if I dont pay for the replacment plan

You still have a warranty, as it pertains to the phone working. Now if the moisture tab is discolored you will be screwed without insurance.

**maxtcee** · #5 (**permalink**) 11-21-2009, 04:56 PM

you have one yr warranty if they give you any lip just get transfered to cancelation dept they always do the right thing

x Jay x · #6 (**permalink**) 11-21-2009, 05:40 PM

Hey SeanGonzo, I have the same issue. My END button wont depress and this also happened after I took it out of my pocket. I went to verizon and they are replacing mine and it shouldnt matter if you passed your 30days since each phone comes with a yr manufactures warranty.

-Jay

GRTK_Brandon · #7 (**permalink**) 11-21-2009, 06:37 PM

My girlfriend has the phone. Same problems with both her menu button and call end button. I've been trying to get her to go replace the phone, but she hasn't done it yet.

she also has a lot of light leaking around the screen. The display seems like it was cut a little to small for the phone. Can anyone comment on the quality of theirs? Anyone else have this problem?

y0himba · #8 (**permalink**) 11-21-2009, 07:15 PM

If you search here on the forums there are posts about the gap you are speaking of. I am glad to say mine works fine and doesn't have these issues, but a lot of folks are seeing them.

coolpoete · #9 (**permalink**) 11-21-2009, 10:15 PM

I had the same problem with my End/Power button. I was at my 25th or so day so I got mine replaced for free. I just will take it easy on my buttons from now on.

SeanGonzo · #10 (**permalink**) 11-24-2009, 08:21 PM

So I just got my replacement and they sent me a "Like New" replacment phone through the suport team because my local Verizon store said they did not offer support in store. I took off the wrapper and did a little investigation and saw multiple scratches all over the screen and buttons. Obviously I dont want to keep this replacement but it that always the case for replacement phones that you get a refurbished device?