Headset Icon stuck

JKlu87 · #1 (**permalink**) 11-02-2009, 10:24 AM

The headset icon is stuck in the top bar of my phone. It goes away for a second when a message comes or some other notifications. It really didn't bother me until I realized my phone has no external sound. So, the phone thinks there's a headset plugged in when there isn't.

Any ideas on how to fix?

JKlu87 · #2 (**permalink**) 11-03-2009, 01:11 AM

Well i thought a hard reset would fix this. I was wrong.

The icon was still there, only now I have NO sound whatso ever. Not through headphones, the speaker, no where.

I can't activate my phone because theres no sounds to the speaker.

Anyone with help at all?

fwaits · #3 (**permalink**) 11-03-2009, 03:21 AM

If you hard reset and immediately have this problem, I suspect a hardware issue. I would take it into a VZW store and get it replaced.

JKlu87 · #4 (**permalink**) 11-03-2009, 09:59 AM

Thats what I was afraid of. Thanks fwaits

rolandroland · #5 (**permalink**) 11-03-2009, 03:49 PM

Quote:

Originally Posted by JKlu87

The headset icon is stuck in the top bar of my phone. It goes away for a second when a message comes or some other notifications. It really didn't bother me until I realized my phone has no external sound. So, the phone thinks there's a headset plugged in when there isn't.

Any ideas on how to fix?

I am having the same problem and can't fix. I guess I'll have to hard reset as well since I have no sound. sucks

Update: Hard reset no good, must be hardware. I only have used the jack like 5 times too, I just started using it to play music in my car on Thursday or Friday. POS

Update 2: Even better, out of stock at local stores and in warehouse to replace, on hold waiting for the guy to "locate one".

JKlu87 · #6 (**permalink**) 11-03-2009, 04:03 PM

Quote:

Originally Posted by rolandroland

I am having the same problem and can't fix. I guess I'll have to hard reset as well since I have no sound. sucks

Quote:

Originally Posted by JKlu87

Well i thought a hard reset would fix this. I was wrong.

The icon was still there, only now I have NO sound whatso ever. Not through headphones, the speaker, no where.

I can't activate my phone because theres no sounds to the speaker.

Anyone with help at all?

Do that at your own risk. I couldn't activate my phone after this

rolandroland · #7 (**permalink**) 11-03-2009, 04:35 PM

Quote:

Originally Posted by JKlu87

Do that at your own risk. I couldn't activate my phone after this

I can't activate it either. Oh well. 30 days up on the 8th, maybe I'll just trade it in for a DROID, lol.

bignhick · #8 (**permalink**) 11-03-2009, 09:42 PM

The same thing happened to me once a few weeks ago, I couldn't get my phone to work at all. I just kept plugging and unplugging the headphones untill the icon went away, it hasn't happened since. Its definitely a hardware issue. Hope this helps.

fwaits · #9 (**permalink**) 11-05-2009, 02:59 PM

You can't activate your phone after a hard reset using *228, Opt. 1? If that doesn't work, call VZW Tech Support and tell them and they may have to manually fix your A-Key I think it is on the account so it's linked correctly. I had that happen a few times with my XV6900 in the past. Simple process, take maybe 10 minutes on the phone.

rolandroland · #10 (**permalink**) 11-05-2009, 03:07 PM

Quote:

Originally Posted by fwaits

You can't activate your phone after a hard reset using *228, Opt. 1? If that doesn't work, call VZW Tech Support and tell them and they may have to manually fix your A-Key I think it is on the account so it's linked correctly. I had that happen a few times with my XV6900 in the past. Simple process, take maybe 10 minutes on the phone.

You are correct however that wasn't our issue. It won't activate ota while it "thinks" the headset it plugged in. While I may have been able to manually do it over the phone it still doesn't change I need a new phone due to the hardware poblem. I got my new phone yesterday so I am off and running again. Hopefully this isn't a design flaw and there is more to come.