Changed to Omnia 2

[gcianc]

congrats on your switch but your info is totally misleading. You'll find that Verizon stores will simply expedite ship a direct replacement "imagio" no matter how much you complain, beg and/or threaten. Exceptions are rare. An uncommon but more likely swap is they'll let you buy a new phone on at "1-year price" without extending your contract.

The imagio price is not $50... more misleading info. it's Full Retail Price is $579.99 and has never been lower. Verizon also loses more $ swapping phones/brands mid-contract as HTC is picking up the brunt of the cost of these Imagio defects (they all have a 1 year warranty remember, all Verizon is doing is expediting the replacement).

Originally Posted by johncal

They will only change you out to a different "like new" phone of the same value. So if you look at the phones on the Verizon site, you will notice that the Imagio sells for $50 now. Any phone that sells for $50 ( including the O2) would be swappable.

But you'll still have to be aggressive about it. The "secret" policy is that they will do this after 3 replacements.

After 5 Storms, I bitched enough that I got my brand new Imagio for free., but it was a lot of bitching and talking to managers. GOOD LUCK!

Good thing at least is that I went from my Storm to the Imagio and now the O2, all for my original $200 way back when. On the flip side, one should not go through 8 phones in a 2 year period of time and I am VERY careful with my phones.