Quote:
Originally Posted by gcianc
congrats on your switch but your info is totally misleading. You'll find that Verizon stores will simply expedite ship a direct replacement "imagio" no matter how much you complain, beg and/or threaten. Exceptions are rare. An uncommon but more likely swap is they'll let you buy a new phone on at "1-year price" without extending your contract.
The imagio price is not $50... more misleading info. it's Full Retail Price is $579.99 and has never been lower. Verizon also loses more $ swapping phones/brands mid-contract as HTC is picking up the brunt of the cost of these Imagio defects (they all have a 1 year warranty remember, all Verizon is doing is expediting the replacement).
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Well, you're wrong. Plain and simple. This isn't the first time they've done this for me and it won't be the last. I had problems with an ich760 - they replaced it twice, then they swapped that for a palm treo (new) and after 3 of those for a WM Treo (also new). All on the same nickel. Maybe you're just asking the wrong person.
After 5 broken Storms and enotgh complaining they gave me a NEW Imagio.
I know that because the first time I called on this third Imagio broken button issue, I got exactly what you said. So I called back and asked for a manager and the issue was resolved no problem. When I told them I know they had an equal alternate swap-out option, they aggreed.