Noob to Android! Helping a friend!

[Kane3162]

right, so my love affair with WM6.1/6.5 is going to be ending soon, so i thought id jump in and help a friend whos phone seems to have stopped working!

To explain, the issue im trying to help him recover from (search function keeps pointing me to a similar issue, but not the ONE im looking for ) is that the HTC Hero freeze's or "hangs" during the BOOT ANIMATION... not the white HTC screen, but the X boot animation (and wow does this thing take FOREVER to startup, must be something major wrong? or does it always take that long... gerrr to custom roms/boot animations... nexus boot anim IIRC)!

I was trying to do the "safe mode" trick, but either i am not doing it right (will dig through some more youtube vids, maybe ill find out what im doing wrong) or its also freezing in safe mode. I removed the mSD card and tried a few times with/without and with a different one, no-go there.

I was thinking of a HARD reset/fresh flash, but apparently hes got some pictures on the device he wants to TRY and make MORE of an effort to save, and since I wanted to wade in the pool a bit before i cannon ball into it, im obliged to turn to the smart and resourceful people on the interwebs to see if I cant get this thing back in "ship-shape" and recover his photo's!



If you know of a good post about recovering for this issue and wouldn't mind linking, id appreciate it, all the searching on google and with the forum search kept linking me to "hang on htc screen" and not hang at end of boot animation, < which OFC is his issue :P



Thanks all, if you have time of course :O