Apps are causing com.android.phone to fail

snaker · #1 (**permalink**) 01-07-2010, 11:13 AM

So I have found on my Hero that after I reboot it appears that some apps cause the process "com.android.phone" to fail unexpectedly. This has happened to me a couple of times but I have be unable to isolate the issue. It's unclear to me which apps are doing it. For a while I thought it was specific apps but while experimenting and uninstalling problemed apps, a few days later I would install the app and have no problems.

For example the metal detector app appeared to be a problem app but about week after I had issues, I reinstalled it with no problems. It is important to note that the problem only shows up after a reboot.

I can correct the above failure by going in and unistalling the most recently installed apps and things will be fine. Associated with the above failure is I cannot connect to the mobility network. Trying to use any app or process associated with dialing a phone number causes that process to fail. Additionally if i try to connect to the network via the widget or any menus, I get another process failure and the phone does a quick reboot.

My knowledge is limited but I believe something else is wrong other than bad apps. Hopefully I was clear but I am curious if anyone else has had this problem and found a solution. Before anyone asks I have to turn my phone off for my job and I would like to avoid a hard reset.

The phone has not been rooted and it is pretty much stock with the exception of apps.

takmsdsm · #2 (**permalink**) 01-07-2010, 11:42 AM

You have too many apps installed. This occurs when you go over a unspecified limit. usually between ~ 70-100.

snaker · #3 (**permalink**) 01-07-2010, 11:53 AM

I didn't know there was a limit. Is this limit just for apps or does it include things like sprint TV and other things that came with the phone? Do you know why there is a limit? Because obviously I still have room to store more.

takmsdsm · #4 (**permalink**) 01-07-2010, 12:01 PM

I believe its a limitation of 1.5, i may be mistaken on that however.

RootWind · #5 (**permalink**) 01-07-2010, 12:06 PM

Quote:

Originally Posted by takmsdsm

I believe its a limitation of 1.5, i may be mistaken on that however.

It's a bug specific to the Sprint Hero.

**MoonZ*BabysH** · #6 (**permalink**) 01-07-2010, 12:16 PM

this happened actually again this morning for me, i deleted Google Sky Maps (most awsome app BTW) and all is well in the universe again. wish i could keep it

**KBZL** · #7 (**permalink**) 01-07-2010, 12:29 PM

Wow, 70 to 100 apps! Thats crazy! I have maybe 20 installed and thats just about all i need.

takmsdsm · #8 (**permalink**) 01-07-2010, 12:36 PM

well, you have to remember widgets and such count as apps too. So I could see 70-100. I know i have crossed that limit a couple times with the same results. I just uninstall some stuff I dont need or want (game, silly widget, etc) to make room.

snaker · #9 (**permalink**) 01-07-2010, 02:03 PM

Correct me if I'm wrong but that 70-100 number includes built in apps, so I think the phone starts with like 20.

jimmybrayjr · #10 (**permalink**) 01-10-2010, 03:01 PM

this happened to me,and after bringing it to the sprint store where i bought it,they found out there is a virus on my cell phone.i ONLY download from the market on the phone,so i dont know how i got a virus.they now have to replace the phone with a new one.glad i kept an old phone kicking around,so i had something for the weekend