Sprint wants me to file with TEP rather then fix my phone (pink camera issue)

[akmzero]

Well were only allowed so many exchanges per day, still no reason you should have been treated like that. If you dont mind send me a pm with your number, id love to see the notes they put in your account.

Sent from my HTC Speedy using Tapatalk

[mikewest]

Originally Posted by GhettoBSD

They act like they're losing money from their own freakin pocket! lol seriously, what's wrong with these people?

I had the same situation with a TOUCH PRO 2, however with a bad charging port.

i was told by sprint customer service that the manager may actually be losing money from his/her pocket.

the reason for this is their bonus. the manager gets a bonus if they maintain profitability. by denying your warranty claim, it lowers their store expenses in more than one way.

1. lower cost of parts used
2. lower labor rate, as their techs systematically deny claims. (probably without even trying to fix your phone.

It can also increase profitability by persuading customers to by a new phone instead of repairing you phone.

That is a great plan for them, turn an expense into a profit!

I bet they even get commissions on the sales of new phones and extended contracts.

[Fat Tony]

Originally Posted by akmzero

Well were only allowed so many exchanges per day, still no reason you should have been treated like that. If you dont mind send me a pm with your number, id love to see the notes they put in your account.

Sent from my HTC Speedy using Tapatalk

Let me swap out phones and I will gladly send out the PM.

[Racincason]

i work as a tech and see this issue all the time. you just got a **** that didnt want to help. it's just a loose camera connection, or a bad camera. either way. fixable in the store

[ChrisH09]

Mine was a lose bracket holding the camera in...repaired in 2 hrs...not a software issue....

Sent from my HTC Evo 4G using Taptalk

[Fat Tony]

I went back and she wasn't in, then on Wednesday she was still out and now I walk in today and she has a week off. Phone on hold? What phone on hold? We don't need any stinkin badges! They have to mail me out a replacement.

See! This is what you get for trying to spike the ball in her face! I waited one friggin week and now they have to ship me a phone.

Technically she won.

[dodge_longhorn]

thats when you go back after you get the phone and you just rub her snotty nose into it and be like bitch who right i am right and then just BS her and be like know you place a stupid sprint manager who knows nothing CUSTOMER IS ALWAYS RIGHT!!

[OMJ]

Originally Posted by Fat Tony

I went back and she wasn't in, then on Wednesday she was still out and now I walk in today and she has a week off. Phone on hold? What phone on hold? We don't need any stinkin badges! They have to mail me out a replacement.

See! This is what you get for trying to spike the ball in her face! I waited one friggin week and now they have to ship me a phone.

Technically she won.

lol....nah, u technically won, you're getting the replacement

[cal_j]

I've had some shotty service before in the past and always wondered if there was a regional manager over a group of stores that you could complain to. Maybe shit would run down hill and get back to the manager that treated you poorly. Be very interested in seeing what she has to say when she finally gets back into work

[GhettoBSD]

hahaha cracking me up. I vote as well for you to go back and tell them whats up. Also, you should have picked the phone up... if they do "lose money," its not out of their pocket, because its a bonus. It's not a guaranteed bonus, but only if they burn enough customers.

Oh and don't forget to call and complain! I always do.