HTC really needs to Better there Quality Control

also ESRP is pretty worthless these days. I don't know what they actually fix anymore. Every time I try and get a repair now they tell me to just file with Asurion. It's complete BS.

I would just drop TEP, and ESRP; signup for ERP (asurion replacement).

or even better use a different insurance company. if you own a home or rent and have renters insurance cell devices are usually covered if you follow the proper protocol.