Has this ever happened to you?

Lost My Mind · #1 (**permalink**) 05-09-2010, 06:59 PM

My contract with verizon is coming to a close I think around july. I was thinking about switching to sprint because of their lower price. I went in to check what my price would be as far as down payment/deposit ect ect ect, and they told me they couldn't offer me a plan on that day, therefore they couldn't get me a price estimate.

Then I got a letter in the mail saying they couldn't confirm my identity and that was the reason I couldn't get a plan (even though I was just checking what my down payment would be in july when I did switch).

I answered all the questions correctly, and I answered all the questions they asked.

What more do they need to confirm I am who I say I am?

Anyone else know a way around this?

ubigred · #2 (**permalink**) 05-09-2010, 07:03 PM

Sound weird. All you would need , I believe, is a valid drivers licensee and your social security number. Maybe a credit card too.

Whatever is , get it together before the EVO comes out.

Tectronus · #3 (**permalink**) 05-09-2010, 07:20 PM

Sprints web site went through a major redesign a few weeks back.. There are probably just bugs lurking on the web site.. I would call

**WarChild** · #4 (**permalink**) 05-09-2010, 10:27 PM

Quote:

Originally Posted by Tectronus

Sprints web site went through a major redesign a few weeks back.. There are probably just bugs lurking on the web site.. I would call

I agree because it says on my account that I changed a few things and I never did I even called an they said nothing was changed.

CW

**radar369** · #5 (**permalink**) 05-10-2010, 12:45 AM

Quote:

Originally Posted by Lost My Mind

My contract with verizon is coming to a close I think around july. I was thinking about switching to sprint because of their lower price. I went in to check what my price would be as far as down payment/deposit ect ect ect...........

Wait.......did you go into a Sprint store and check or did you do it online?!

Lost My Mind · #6 (**permalink**) 05-10-2010, 03:44 AM

Did this at a radio shack.

**darren.wlsn1** · #7 (**permalink**) 05-10-2010, 04:15 AM

Quote:

Originally Posted by Lost My Mind

Did this at a radio shack.

probably your problem, the shack.

hankbear · #8 (**permalink**) 05-10-2010, 11:27 AM

Quote:

Originally Posted by Lost My Mind

Did this at a radio shack.

Radio Shack uses the same parent company as Wirefly, and the first time they deal with you, they want to verify your identity. I bet one of your answers got keyed wrong. However, since Radio Shack takes their cut, if you want to go through that kind of reseller, you'd be better off using Wirelfy, directly. If you do, be sure to read the restrictions and be willing to abide by them. I have heard some bad things, but have not had any trouble getting upgraded phones from them or adding new lines.

Good luck!

Lost My Mind · #9 (**permalink**) 05-10-2010, 06:44 PM

Doing it at a radioshack is not a big deal to me. Its just that it was close-by. If need be, I can head out to an actual sprint store. Reading these responses is 10000x more helpful then the actual sprint customer service rep I talked to on the phone 15 minutes before I posted this.

My question was "how can I confirm my identity any better then what has already happened?"

His response: "Get sprint to run your credit check"

I told him this is what led to NOT being able to confirm my identity, and his reply was "Do it again"

..........not a good sign for the company I'm switching to.........

ChrisH09 · #10 (**permalink**) 05-15-2010, 02:28 PM

Make sure you go into a "Coperate" Sprint Store and not one of these 3rd Party Authorized Dealers...they half the time don't know there face from their butt...Go to Sprints website and search for a coperate store with a repair center or something and go to that one and try it. Did you have to pay a deposit with Verizon Wireless? Are you all current with your bill with them and is your credit ok? Thats all that really matters...as long as you have some extablished credit and have a good standing with Verizon, you shouldn't have to do a deposit with Sprint.