Best Buys WET Zagg Install

[pokerrus78]

Here is a story for you. Today, 8/11/10 at 1:17pm EST I went in to best buy to have my zagg screen replaced. I bought the $5 protection so they said "no problem!!" I was watching the guy apply and reapply the proctor about 2-4 times and when finally he just over sprayed. The phone then became waterlogged. He handed it back to me after blowing water out of the phone’s microphone with his mouth. I knew right away to make a test call. I walked to the front of the store and did that. I was angry to hear that person on the other line sounded as if they were underwater and whispering. I walked over to the returns desk and explained what had happened, the store clerk walked around with my phone in her hand making calls to my family by accidental touching of the screen. After 10-20 min of the clerk walking out of eye sight with my phone she brought it back and told me to “bring it back to the mobile center” I then asked to speak with a supervisor. The supervisor gave me two options. The first option he told me was the phone can be replaced with no guarantee I will get it when the next shipment arrives. He then explained people whom are on the waiting list get first. The waiting list was full so I was unable to be placed on it. I would go without a useable phone during this time. Or I can go to the Sprint store where I bought the phone and have it repaired or replaced. Witch would require me to invoice Esis (Best Buy’s insurance provider) and if my clam is approved wait 3-10 weeks for a reimbursement. I left the store with the broken phone in had to call cooperate customer support I was told that “the only options” are what the manager has stated and it is out of there control to offer anything different it was stated to be “unfair” by multiple customer reps. So now I am going to go to sprint buy the phone out of pocket for $599.99 and cross my fingers that I will be reimbursed!