I'm so angry....

Touche' · #1 (**permalink**) 06-10-2011, 12:15 AM

I was told by a Sprint rep a few months back that, since I'm a premiere customer, I could upgrade after a year. I went to pre-order at the shack, and they said i'm not eligible until next year. WTF?! I was so excited, too.

Anyone have any ideas for a solution?

xxkennynycxx · #2 (**permalink**) 06-10-2011, 12:20 AM

You should be, I say go to a sprint store directly or another radio shack.

**Carla** · #3 (**permalink**) 06-10-2011, 12:36 AM

I think the answer may have been right in front of you. Give this a try.

http://forum.ppcgeeks.com/htc-evo-3d...o-problem.html

Touche' · #4 (**permalink**) 06-10-2011, 04:41 AM

Wow... A million xThanks, Carla and Kenny!!! I'm gonna give this a shot tomorrow!!!

antjones21 · #5 (**permalink**) 06-10-2011, 12:11 PM

Quote:

Originally Posted by Touche'

I was told by a Sprint rep a few months back that, since I'm a premiere customer, I could upgrade after a year. I went to pre-order at the shack, and they said i'm not eligible until next year. WTF?! I was so excited, too.

Anyone have any ideas for a solution?

Are u a Gold or Silver Premier customer? Also what does it say when you go to https://manage.sprintpcs.com/special...bateWelcome.do and type in your phone number?

**OMJ** · #6 (**permalink**) 06-10-2011, 01:42 PM

another option.....

send this guy @ sprintusers a pm, he can reset your upgrade as long as you are premier & your line is the primary line.

Sprint Premier Team Member Here To Help w/ Lost Upgrades - SprintUsers.com

Touche' · #7 (**permalink**) 06-11-2011, 05:35 PM

Thanks, OMJ!! I actually already called retentions, and I'm officially eligible for my full upgrade now. The lady was really nice, too. She was like, "You've been with Sprint for 10 years?? Yeah, let me reset that for you..." LoL