Telus Touch Diamond stuck at 1X

qctrip · #1 (**permalink**) 08-11-2009, 10:10 AM

Up until four days ago my Touch Diamond was always running at EV speed. Since the last four days I am stuck at 1X. I live around the Montreal area and I was always at EV. I spoke to Telus and they made me reprogram my phone but nothing changed. The rep said that since i still have a data connection with 1X, it is fine.

I noticed the change in speed after i installed WMLongLife. But since then I flashed to the stock telus rom. I reformatted my storage card, tried the EnergyROM (which is my fave) and still am stuck at 1X.

I was wondering if anyone had experienced this before because I hate the slow speed.

Any help would be greatly appreciated.

Thanks

**rstoyguy** · #2 (**permalink**) 08-11-2009, 11:05 AM

Moved to the HTC Diamond forum.

**MrObvious** · #3 (**permalink**) 08-11-2009, 02:13 PM

Can you get to ##778#? If so go to (I think) Modem Settings and check to make sure HDR Preferred is set to enabled or Hybrid (I think).

qctrip · #4 (**permalink**) 08-11-2009, 02:54 PM

I get to a page that gives me the options View, Edit or Cancel...when i go into Edit, it asks me for an unlock code. I do not know the code. When I view the config of the modem settings, I see that HDR Hybrid Preferred is set to Disable. Would you happen to know the code?

qctrip · #5 (**permalink**) 08-11-2009, 10:14 PM

How would i go about getting the code?

Aeosis · #6 (**permalink**) 08-11-2009, 10:36 PM

Quote:

Originally Posted by qctrip

How would i go about getting the code?

Official Telus Diamond Thread. Go to "Find Your SPC" and follow the instructions.

airborneaussie · #7 (**permalink**) 08-12-2009, 01:08 AM

Quote:

Originally Posted by qctrip

Up until four days ago my Touch Diamond was always running at EV speed. Since the last four days I am stuck at 1X. I live around the Montreal area and I was always at EV. I spoke to Telus and they made me reprogram my phone but nothing changed. The rep said that since i still have a data connection with 1X, it is fine.

I noticed the change in speed after i installed WMLongLife. But since then I flashed to the stock telus rom. I reformatted my storage card, tried the EnergyROM (which is my fave) and still am stuck at 1X.

I was wondering if anyone had experienced this before because I hate the slow speed.

Any help would be greatly appreciated.

Thanks

I had a similar problem after using the frugal alRom for a few days. I since flashed back to stock and with the help of the people here (and Telus) managed to get it back up and running again. Just be sure to take note of the values you have for "HDR AN AUTH Password", "PPP Password" and "AAA Shared Secret" before messing around with your EPST settings. Actually, I'd take note of all the values in EPST (screen capture or whatever) as these values could prove invaluable in order to get things back up and running. I will say that I didn't get everything back to normal until I reflashed the stock ROM and set everything in the EPST settings back to the way they were originally....

qctrip · #8 (**permalink**) 08-12-2009, 06:16 AM

I was able to get my unlock code and changed the HDR Hybrid option to Enabled. I did a soft reset and still stuck at 1x. I will try what you suggest.

Thanks

qctrip · #9 (**permalink**) 08-12-2009, 07:52 AM

I fixed my problem. I updated my PRL using the telus number and everything is back to normal now.

Thanks for all the help everyone.

**MrObvious** · #10 (**permalink**) 08-12-2009, 12:50 PM

That's what I was gonna suggest next.

But I'm glad I was able to help.