Question about Sprint TEP (total equipment protection) with the Diamond

master4g · #1 (**permalink**) 08-09-2009, 09:06 PM

I have some questions about Sprints TEP. If i sign up for the plan, and my diamond has problems, how easy is it to get it fixed/ replaced. whats the chances of them trying to fix it vs replacing it (say for example for a button which is giving me problems)

Also, if my diamond is giving me problems, can i only switch to another diamond or am i able to switch to another phone like the touch pro

lastly but not least, if the diamond2/touch pro2 come out, how much after it comes out do you guys think we can get a diamond2 for a problem with the origional diamond? (like i give them my diamond which has a keypad problem, and they hand me a diamond2)

**Biker1** · #2 (**permalink**) 08-09-2009, 09:33 PM

Quote:

Originally Posted by master4g

I have some questions about Sprints TEP. If i sign up for the plan, and my diamond has problems, how easy is it to get it fixed/ replaced. whats the chances of them trying to fix it vs replacing it (say for example for a button which is giving me problems)

Also, if my diamond is giving me problems, can i only switch to another diamond or am i able to switch to another phone like the touch pro

lastly but not least, if the diamond2/touch pro2 come out, how much after it comes out do you guys think we can get a diamond2 for a problem with the origional diamond? (like i give them my diamond which has a keypad problem, and they hand me a diamond2)

You already posted this very same question in the "Who's Staying with their Diamond" thread @8:42pm of which my answers were posted.
It is better to post a question in one thread so you can find your answers easily and it is also easier to post answers

**Curb71** · #3 (**permalink**) 08-09-2009, 09:34 PM

if its broken they will fix it. if they cant fix it they will replace it. they will not upgrade you to a td2.

etski · #4 (**permalink**) 08-09-2009, 10:25 PM

my experience is they fix very little. If you look on the sprint web site, I have yet to find a repair center that actually officially works on HTC phones! I switched to $4 insurance only because they wanted $100 to replace my phone after they tried to fix it and totally broke and it was minorly broken to start with. Eventually got them to mail me a free replacement (I hope, you never know).

ekz13 · #5 (**permalink**) 08-10-2009, 01:20 PM

they'll only upgrade you if they don't have any. (don't sell it anymore and run out of refurbs from the warehouse)

**bradart** · #6 (**permalink**) 08-10-2009, 08:00 PM

All of this information is on the Sprint website in-depth. Not trying to be a hard @$$, but this has as close to nothing to do with a PPC as possible, let alone the fact that there was obviously ZERO searching done (on google or the forums). Sorry to be "That Guy", but it should be said.

lxixmarc · #7 (**permalink**) 08-10-2009, 10:00 PM

I'm a sprint tech and i've fixed many htc's. from replacing lcd's, keys, keyboards, buttons, etc.

**Biker1** · #8 (**permalink**) 08-10-2009, 10:46 PM

Quote:

Originally Posted by lxixmarc

I'm a sprint tech and i've fixed many htc's. from replacing lcd's, keys, keyboards, buttons, etc.

The store around here would rather replace the Diamond so I guess it all depends on what store you go.

rgreen60610 · #9 (**permalink**) 08-11-2009, 12:50 AM

Dude this is my 6th diamond in like 7 months they rarely fix diamonds over here if they fix just take it back and tell them the problem is still happening as long as your paying 7 bucks for tep it shouldn't be a problem building status help out with a thanks

rgreen60610 · #10 (**permalink**) 08-11-2009, 12:54 AM

sorry didn't read the last bit of your post if your expecting to upgrade from a diamond to the next generation i upgraded b-cuz of a problem with my htc touch in feb 09 so don't expect a free upgrade for another year or more