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Old 08-09-2009, 09:06 PM
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Question about Sprint TEP (total equipment protection) with the Diamond

I have some questions about Sprints TEP. If i sign up for the plan, and my diamond has problems, how easy is it to get it fixed/ replaced. whats the chances of them trying to fix it vs replacing it (say for example for a button which is giving me problems)

Also, if my diamond is giving me problems, can i only switch to another diamond or am i able to switch to another phone like the touch pro

lastly but not least, if the diamond2/touch pro2 come out, how much after it comes out do you guys think we can get a diamond2 for a problem with the origional diamond? (like i give them my diamond which has a keypad problem, and they hand me a diamond2)
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Old 08-09-2009, 09:33 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

Quote:
Originally Posted by master4g View Post
I have some questions about Sprints TEP. If i sign up for the plan, and my diamond has problems, how easy is it to get it fixed/ replaced. whats the chances of them trying to fix it vs replacing it (say for example for a button which is giving me problems)

Also, if my diamond is giving me problems, can i only switch to another diamond or am i able to switch to another phone like the touch pro

lastly but not least, if the diamond2/touch pro2 come out, how much after it comes out do you guys think we can get a diamond2 for a problem with the origional diamond? (like i give them my diamond which has a keypad problem, and they hand me a diamond2)
You already posted this very same question in the "Who's Staying with their Diamond" thread @8:42pm of which my answers were posted.
It is better to post a question in one thread so you can find your answers easily and it is also easier to post answers
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Last edited by Biker1; 08-09-2009 at 09:40 PM.
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Old 08-09-2009, 09:34 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

if its broken they will fix it. if they cant fix it they will replace it. they will not upgrade you to a td2.
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Old 08-09-2009, 10:25 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

my experience is they fix very little. If you look on the sprint web site, I have yet to find a repair center that actually officially works on HTC phones! I switched to $4 insurance only because they wanted $100 to replace my phone after they tried to fix it and totally broke and it was minorly broken to start with. Eventually got them to mail me a free replacement (I hope, you never know).
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Old 08-10-2009, 01:20 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

they'll only upgrade you if they don't have any. (don't sell it anymore and run out of refurbs from the warehouse)
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Old 08-10-2009, 08:00 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

All of this information is on the Sprint website in-depth. Not trying to be a hard @$$, but this has as close to nothing to do with a PPC as possible, let alone the fact that there was obviously ZERO searching done (on google or the forums). Sorry to be "That Guy", but it should be said.
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Old 08-10-2009, 10:00 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

I'm a sprint tech and i've fixed many htc's. from replacing lcd's, keys, keyboards, buttons, etc.
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Old 08-10-2009, 10:46 PM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

Quote:
Originally Posted by lxixmarc View Post
I'm a sprint tech and i've fixed many htc's. from replacing lcd's, keys, keyboards, buttons, etc.
The store around here would rather replace the Diamond so I guess it all depends on what store you go.
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Old 08-11-2009, 12:50 AM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

Dude this is my 6th diamond in like 7 months they rarely fix diamonds over here if they fix just take it back and tell them the problem is still happening as long as your paying 7 bucks for tep it shouldn't be a problem building status help out with a thanks
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Old 08-11-2009, 12:54 AM
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Re: Question about Sprint TEP (total equipment protection) with the Diamond

sorry didn't read the last bit of your post if your expecting to upgrade from a diamond to the next generation i upgraded b-cuz of a problem with my htc touch in feb 09 so don't expect a free upgrade for another year or more
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