cannot even hard reset now...

[dalastone]

so i was just wondering if anyone has had this problem before. tried to hard reset my stock sprint diamond. I have dont it before with no problem. but now when i press the three buttons, it starts like it will "load" that option, but then my screen changes to 4 bars, one is red, the next is green, then blue and then white. at the very top is says "security unloacked" then below that (inn the red bar) it says diam500, spl-057.0000. microP-diam (LED) vB . then at the very bottom in the white bar, it says "serial"....
I took it to a sprint store and after and hour, the tech said the phone doesn't work so they ordered me one. but i was just curious if folks here are faniliar wiht this sceen.
if i try to just turn the phone on, it will not boot up. after the "touch diamond" screen its goes black and the buttons light up. phone is also completely stock.