Phone exchange (Diamond vibrate malfunction)

deltatl6 · #1 (**permalink**) 03-05-2009, 03:07 AM

I know some of you have diamonds with its vibrate motor dead. I would like to know if you have any luck replacing the phone without insurance with Sprint. The HTC exchange time is ridiculous. Any advice?

AngryCPA · #2 (**permalink**) 03-05-2009, 04:05 AM

Quote:

Originally Posted by deltatl6

I know some of you have diamonds with its vibrate motor dead. I would like to know if you have any luck replacing the phone without insurance with Sprint. The HTC exchange time is ridiculous. Any advice?

Take it into the sprint store and have them look at it. You may get lucky and have them replace it. These phones have a one year warranty.

vincemash · #3 (**permalink**) 03-05-2009, 04:38 PM

I did. Emailed ecare first and they told me to take it to the store, I also had them note my account. Went to sprint store and they we gonna try and charge me $50 for warranty replacement so I told them ecare waived it, they checked my account and said that it would be free. The guy tested my phone and eventually told me he would give me a new replacement.

Make sure you reflash to stock rom and radio and relock before going to sprint

deltatl6 · #4 (**permalink**) 03-05-2009, 05:23 PM

That sounds like a good idea. But two ecare rep already refused to give me a replacement for free (they did suggest to go to the store, but they assume they'll charge me for any and everything). Did they replace your device with a refurb or brand new?