How To Set Up Picture Mail?

Drumrintheline · #1 (**permalink**) 02-08-2009, 04:23 PM

I have tried many times, both on my own and with a rep, to set up my picture mail service. I have gone through hundreds of picture mail code/passwords you receive via text message on the picture mail website. The problem is that my phone always gets an error. The error says that it has failed to register the device. I'm not sure that I have even been able to receive pictures on my diamond ever since I got it last year. Can someone please help or lead me in the right direction to getting this thing to friggin work.

Thanks in advance.

smotrs · #2 (**permalink**) 02-08-2009, 07:40 PM

Not sure if it's related, but when the Instinct first came out it didn't like the configuration of the Picturemail out the door. Many users had to have the Picturemail access REMOVED from their accounts and then re-added in order for it to work properly with their phones.

Since the Diamond and the Touch Pro came out I've seen the same thing several times just not to the extreme it was with the Instinct. My recommendation would be to call Sprint, request transfer to their Advanced Tech Support department (they are the ones adept at windows mobile devices). Explain the situation to them and the recommendation to have the Picturemail (MMS) capability removed and then re-added to the actual account.

Drumrintheline · #3 (**permalink**) 02-08-2009, 09:00 PM

Quote:

Originally Posted by smotrs

Not sure if it's related, but when the Instinct first came out it didn't like the configuration of the Picturemail out the door. Many users had to have the Picturemail access REMOVED from their accounts and then re-added in order for it to work properly with their phones.

Since the Diamond and the Touch Pro came out I've seen the same thing several times just not to the extreme it was with the Instinct. My recommendation would be to call Sprint, request transfer to their Advanced Tech Support department (they are the ones adept at windows mobile devices). Explain the situation to them and the recommendation to have the Picturemail (MMS) capability removed and then re-added to the actual account.

Thanks a lot. I have not tried to get the Advanced Tech Support to fix my problems. The times I have tried with customer support it was with the normal , at times stupid, reps. I honestly think I know more about phones than they do.

smotrs · #4 (**permalink**) 02-08-2009, 09:05 PM

Quote:

Originally Posted by Drumrintheline

Thanks a lot. I have not tried to get the Advanced Tech Support to fix my problems. The times I have tried with customer support it was with the normal , at times stupid, reps. I honestly think I know more about phones than they do.

I definitely know what you mean, I was told by an ATS individual, anytime you have an issue with a Windows Mobile phone or Blackberry device, it's best to ask for ATS. The normal Tech Support individual doesn't have the necessary tools to assist with these devices.