Just got a replacement(new) Diamond and Im stuck in roaming...

[vinscuzzy]

Had an issue with my screen on my diamond yesterday so I went to the sprint store and they replaced it with a brand new one. I left the store and in the parking lot I noticed the white roaming triangle in the task bar. Sat for a moment and tried going on the internet, phone said it couldnt connect, so I started to walk back to the store. Before I got to the door the triangle disappeared and the EV symbol showed up. Everything was fine for a couple of hours until I soft reset. The roaming triangle came back and is stuck there now. Cant make calls, or receive them. I called tech support and they said some towers in my area were down. Does that sound right? The girl from tech support worried me when she didnt know what a soft reset was. She asked "soft reset? why did you do that. You should never manually reset your phone." Anyway, does "the towers in my area being down" sound legit? Or does it sound more like a programing/hardware issue? I did flash the sprint touchpro radio, and updated prl just for kicks. Still stuck in roaming. Any thoughts????????

[izuzu]

Seems like you've done everything right. The PRL update is what i did in order to fix my issue with the roaming triangle. If its a tower(s) problem than other users should have the same prob; check with someone you know on sprint if they have experienced anything similar.

Only other thing try a hard reset which sets everything back to factory default. It also erases all data you have saved on it so i would recommend you back it up first before doing a hard reset.

hard reset: power+vol down+circle (enter key) hold all then push stylus in soft reset

[vinscuzzy]

Originally Posted by izuzu

Seems like you've done everything right. The PRL update is what i did in order to fix my issue with the roaming triangle. If its a tower(s) problem than other users should have the same prob; check with someone you know on sprint if they have experienced anything similar.

Only other thing try a hard reset which sets everything back to factory default. It also erases all data you have saved on it so i would recommend you back it up first before doing a hard reset.

hard reset: power+vol down+circle (enter key) hold all then push stylus in soft reset

Thanks for your input. Unfortunately everyone I know in my area is on verizon. I tried a hard reset and it didnt work. I guess Im off to the sprint store. Yuck.......

[izuzu]

Good luck with the next unit