Diamond Picmail Question

[antjones21]

When someone sends a picmail message to me is it supposed to come to my text message inbox with a link or is it supposed to go to my Picmail inbox? Right now all my new picmail messages come to my text message inbox with the internet link to view the pic. None of the messages ever go to my picmail inbox on the phone itself. Is that how it should be?

[chappy]

Yes, this is how it works.

[bigmoe88]

Originally Posted by chappy

Yes, this is how it works.

no, its not how it works, i get an alert that says i have a new pic mail, and when i select "view" it opens up the pic mail app... try my directions and see what you get. If all else fails you might have to call sprint and have them figure something out.

[chappy]

Originally Posted by bigmoe88

no, its not how it works, i get an alert that says i have a new pic mail, and when i select "view" it opens up the pic mail app... try my directions and see what you get. If all else fails you might have to call sprint and have them figure something out.

I use sMMS anyway, but that's how mine has worked out of the box. Not really worth the trouble of doing a hard reset imo.

[TheBrady]

Originally Posted by chappy

I use sMMS anyway, but that's how mine has worked out of the box. Not really worth the trouble of doing a hard reset imo.

I think its worth it... It is much faster to wait for picmail to open up versus waiting for opera to load up.

[elkilla718]

Originally Posted by bigmoe88

no, its not how it works, i get an alert that says i have a new pic mail, and when i select "view" it opens up the pic mail app... try my directions and see what you get. If all else fails you might have to call sprint and have them figure something out.

Do you have the Sprint Stock Rom or Custom made Rom?

[antjones21]

Originally Posted by elkilla718

Do you have the Sprint Stock Rom or Custom made Rom?

Stock rom

[bigmoe88]

Backup the phone with sprite backup or spb mobile backup and do a hard reset as follows:

##786#

Menu >>> Reset

enter you msl/spc code

Restore backup, uncheck the box for email, and you'll be all set again. you will have to setup all your email account(s) again, but everything else will be back to normal

Also, a hard reset will NOT clear the internal storage. All you files will remain in tact.

i did this myself and it worked for me! hope this helps!

[antjones21]

Originally Posted by bigmoe88

Backup the phone with sprite backup or spb mobile backup and do a hard reset as follows:

##786#

Menu >>> Reset

enter you msl/spc code

Restore backup, uncheck the box for email, and you'll be all set again. you will have to setup all your email account(s) again, but everything else will be back to normal

Also, a hard reset will NOT clear the internal storage. All you files will remain in tact.

i did this myself and it worked for me! hope this helps!

What is the msl/spc code?

[antjones21]

I tried the hard reset and it still doesn't work! I called Sprint and they told me there isn't anything they can do and it's supposed to come thru as a text with a link. So i don't know what to do!