Does telesales provide "return kit"?

[Procter]

I was "offered" to exchange my farking defective Touch by getting a diamond and return kit first from telesales or store then returning the Touch back for credit but there will be price difference between the two and I'm trying to bring that down a little bit. So my questions are:

1 Does telesales provide "return kit" when I'm ordering a new phone in this situation? The ecare people said they did, but I just know that some of those reps are full of B$ when trying to kick you out. Anyone has the experience?

2. Is it possible to get any sort of discount on the price without using upgrade rebate or contract renewal? I'm saving my upgrade discount for the possibly incoming Touch HD next year, right now I have $75 discount.

Thanks a lot.