Internet not working? Possible Fixes!!
 

First off I spent an hour on the phone with tech support for them to tell me to try a IOTA in settings like on the mogul/touch but this did not work, so they told me they would have to call me back. This frustrated me so I decided to see if I could figure out what it was. Not saying this will work for all of you, but it did for me and now Im browsing with my new HTC Diamond!! Thanks to Rainfreak we have the most common issue with data services fixed!! If that doesn't work try the Update Profile option.
~mike


Most common fix for no internet!!! Thanks Rainfreak

1. Dial ##3282#
2. Click Edit and enter your MSL. (Call sprint for your MSL)
3. Tap & Highlight Active Profile.
4. Click Menu then Edit.
5. Change value to 1 then Ok, Ok again.
6. Click Yes to update the items then Ok to reset.

and/or

Try Start/Settings/System tab and click Update Profile.


UPDATE:: Can people with internet not working please post if they were able to activate online or not. I want to check a theory i have that mabey the issue is the esn's are not all logged into the online system and when the device is activate its not properly flagging the Hand Free to the device.....EDITED by PZZTGOTBAGZ

Re: Internet not working? Possible Fix!!
 

Mine says "no profile update avail" :(

Re: Internet not working? Possible Fix!!
 

You try this after power cycling? If not give that a shot! Keep me updated.
~mike

Re: Internet not working? Possible Fix!!
 

Yeah, I tried that almost right away and it was no good for me... I wish I could get this damn Diamond working.

Thanks anyway Wideawake.

Re: Internet not working? Possible Fix!!
 

That's what mine says too...

Re: Internet not working? Possible Fix!!
 

Very strange.....what plans u guys got? Thought I would post since it worked for me. :D Sorry guys.
~mike

Re: Internet not working? Possible Fix!!
 

I have the Simply Everything plan. Though now it is Simply Everything But Internet.

But again, thanks for posting. This may help others who are similarly frustrated.

Re: Internet not working? Possible Fix!!
 

Same problem after a power cycle...."no profiled update avail"... :( Guess I have to call sprint :(

Re: Internet not working? Possible Fix!!
 

I already called Sprint.. was told the best that they can do is send me another one. But wait, it gets better... I was told not to count on it before Monday or Tuesday of next week.

:protest:

Re: Internet not working? Possible Fix!!
 

I got it working! I flashed the stock Sprint rom (thanks for the dump!) and after checking EPST settings, the profile was set to 0, but everything else was correct. So I changed that to 1 and after a soft-reset it works. Oh yeah baby!

:headbang:

Re: Internet not working? Possible Fix!!
 

no internet for me. Where is EPST setting>

Re: Internet not working? Possible Fix!!
 

I had that problem after i first turned it on....i tried updating the profile but it wouldnt even open. So, i went to the connection settings and the data connection was turned off....simple answer but maybe check it out. I had just started using mine so it wasnt like i accidentally turned it off.

Re: Internet not working? Possible Fix!!
 

##778# (you will need your MSL to edit)

Re: Internet not working? Possible Fix!!
 

Or ##3282# gets you directly into the Data settings, or at least that is what I did...

Re: Internet not working? Possible Fix!!
 

This worked for me, I edited the profile from 0 to 1 and suddenly I have ALL internet connections working.

Re: Internet not working? Possible Fix!!
 

can you edit the home agents in ##3282# ? (on other PPCs you cannot edit them)

Re: Internet not working? Possible Fix!!
 

hell yeah that worked for me

Re: Internet not working? Possible Fix!!
 

i had to power cycle then do the update. i figured it out b4 i even called in. i was looking for the "iota" but on this phone its different

Re: Internet not working? Possible Fix!!
 

LOL way to bone your self sprint on the much anticipated release. but good job om figuring out what sprint tech couldn't guys!

Re: Internet not working? Possible Fix!!
 

Tech support told me to look at the settings menu for IOTA and thats what is in their manual, she was shocked when I told her that didn't exist lol. :D And Rainfreak added your solution to the first post.
~mike

Re: Internet not working? Possible Fix!!
 

This worked for me as well by setting the profile from 0 to 1.

The hard part was starting 3 chat windows before someone would give me my MSL#.

Thanks to everyone who worked on this fix. Maybe this should be cleaned up and stickied.

Re: Internet not working? Possible Fixes!!
 

I was on the phone the tech support long and couln'd fix the internet issue. the CS even supprise that the internet connection does not exist under phone>service. I gave up and went here.

here is what I did and it worked:
1) type in ##3282#,
2) Select Edit
3) enter MSL code (I got this number from CS)
4) select "active profile" and hit menu, then edit
5) set to 1 usin keyboard


thanks alot guys.

Re: Internet not working? Possible Fixes!!
 

b00n proof first post revised. Thanks to Rainfreak and all who helped by providing feedback.
~mike

Re: Internet not working? Possible Fixes!!
 

Hey guys, got the phone, same problem, no Internet, no tech support help (we have to send you a new handset). Knew I should come here, alas the problem.

I got into the EPST menu and I was set at 0, but I changed it, restarted and still no go.

Any ideas? What a disappointment.

Thanks

Re: Internet not working? Possible Fixes!!
 

mines work after a hard reset, i think when the phone first turned on it did not finish loading everything.. i had called sprint and we tried every thing so she had me do a hard reset and the internet worked afterwards

Re: Internet not working? Possible Fixes!!
 

I tried to update profile and got a "DM failed. Please try again later."

Come on, Sprint, come on....

Re: Internet not working? Possible Fixes!!
 

Did you try the Update Profile option?

Got the same error my first time, soft reset and try again. ;)
~mike

Re: Internet not working? Possible Fixes!!
 

Cracked!

What I did was what you guys said; changed the 0 to a 1, soft reset, THEN update profile, then GO.

Man, what a jip Sprint can be.

Thanks guys!

Re: Internet not working? Possible Fixes!!
 

Worked perfectly.

Re: Internet not working? Possible Fixes!!
 

New to the forum and came here to see if there was a solution for this. It worked perfectly! thanks :)

Re: Internet not working? Possible Fixes!!
 

WOW! I called tech support to ask what my MSL number was...and he asked why...I told him what was up and he started to laugh because I gave him the solution to a problem he has had about 20 calls about. Thanks guys, our hard work paid off.

Re: Internet not working? Possible Fixes!!
 

i read this as i was on the phone last night and after i fixed it using this i told them about it so they could pass it on

Re: Internet not working? Possible Fixes!!
 

YOu guys are awesome! Switching EPST to 1 worked for me also. I love not having to call sprint. Thanks again :)

Re: Internet not working? Possible Fixes!!
 

Well I am glad this worked for everyone else. I spent a total of 4 hours with CS yesterday trying to fix mine. I have tried what is posted here, but that is not working either. I can get data through wifi, but when I try through edvo I get - Error Code: 67
Registration failure. your PCS vision username and/or password maybe incorrect. please try again

They keep steering me to "Start...Settings...Personal......Phone...Serv ices ..." and telling me the problem is that i have no Internet service, can someone that has data working properly tell me if they have such a service?

Thanks

Re: Internet not working? Possible Fixes!!
 

Error 67 = username and password did not authenticate (like the error tells ya)
you need to update these settings in your phone, i suggest the following:

1) Remove the battery for a minute
2) Try Start/Settings/System tab and click Update Profile.
3) Next Check ##DATA# (make sure its' on profile 1 and shows a username/password,etc)
4) If your still getting error 67 call tech support ask for vision pw reset

Also note that repeated attempts will lockout the username from network access (for 20 minutes), even with the correct password

Re: Internet not working? Possible Fixes!!
 

When I try step 2 Start/Settings/System click update profile...

The profile update count not be completed..etc... Error code: 1012.

Thanks !

Re: Internet not working? Possible Fixes!!
 

Also ...In ##3282# ...I have no username

Re: Internet not working? Possible Fixes!!
 

Just checking, you did remove the battery? Try removing it again for a few minutes...

Do you know your MSL? If so, check and see if you can edit the Home Agents...
Also did you recently (like in the last few hours) activate this phone?

Re: Internet not working? Possible Fixes!!
 

i was having the same issue, but all i did was master reset the phone and then it worked fine, actually i had to master reset it twice (lol). But just press ##786#, then enter your master lock code (call sprint), then at the bottom hit menu and select reset. It will wipe out ur phone so just make sure u have everything backed up, most likely will work after that.

Re: Internet not working? Possible Fixes!!
 

If you reset your device using this method (sometimes called RTN) you will prolly need to reprogram two values back into the device, the MDN and MSID - both of which can easily be programed in ##PST or ##MSL (where MSL is yur six digit MSL)

If you dont know your MSID and/or MSL you will need to call Sprint.