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Old 10-05-2008, 07:56 PM
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Exclamation Re: Internet not working? Possible Fixes!!

Just got my diamond but hadn't read this thread yet, wish I had. While putting the screen protector on while doing initial charging, I accidently turned the phone on. Haven't tried activating yet, was just backing up my touch some more. Since it sounds like I screwed up the data just by having it turned on and letting customizations run since there was definitely an error in customization and it told me to call Customer disservice, I came here and found this thread instead.

My question. Has anyone tried the following procedure and do you think it would work.

1. Turn off my diamond
2. Go online and do activation.
3. Do a hard reset on the diamond and let customizations run.

Should this bypass the phone powered on problem? I hope so, please give me some thoughts. I probably won't wait more than an hour before I try this, so please give me some input soon if you can


thanx!
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Old 10-05-2008, 09:38 PM
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Smile Re: Internet not working? Possible Fixes!!

oh well, couldn't wait. modified my proposed procedure and it worked so here's my suggestion for what to do if you turn on your phone before you activate it.

1) Write down your device id, MEID HEX: 123456789ABCD , either from underneath the battery or right off the box.

2) Put phone in airline mode (so network thinks its off)

3) go to www.sprint.com/activate and activate online

4) go to settings - system - clear storage - 1234 to hard reset

5) phone will hard reset and everything worked fine, actually rebooted twice more during the process. I tested by calling it, then after calling was working, I tested the internet. ALL GOOD!!!!
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Old 10-06-2008, 09:26 PM
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Re: Internet not working? Possible Fixes!!

Yeah my internet won't work.
I turned on the phone, let customizations run, and then activated it.
Then I flashed to Juicy's 2.4.
After that, I tried the method on the first page, but it still won't work.
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