Re: Internet not working? Possible Fixes!!
 

Thank you so much. I have been driving myself crazy looking under the Vogue section for this answer. I took a Sprint Touch and converted it to Alltel. I couldn't get the data to work and came across your post 5 days later. A few differences in what I had to do.
First I went in with ##778
than I had to hit view and goto M.IP Settings
under there was the Active User Profile Index that I changed to 1
Again thanks.

Re: Internet not working? Possible Fixes!!
 

Glad to hear you got it working!

Re: Internet not working? Possible Fix!!
 

This worked great for me as well. I had to call and talk to an "internet support" person but when i told him the active provile was set to 0 he told me the unlock code and had me change it.

Re: Internet not working? Possible Fixes!!
 

Thanks for the help on internet issues in this thread.

Unfortunately, I still have a problem of sorts with internet access on my Sprint Diamond.

Internet access works ok on my phone with the stock Sprint ROM but will not work when I flash with an upgraded ROM. I have tried Juicy ROM (2 and 2.5), Mighty ROM and a couple of kitchen builds. The phone will work but the internet will not with any of the custom ROMS. When I flash back to the stock Sprint ROM, internet access works fine.

I have tried preventing the startup customization script that runs initially with the stock Sprint ROM (by resetting) and internet still works on the Sprint ROM so I know the key is not one of the scripts/programs that runs at startup.

Anyone else with the same problem or any solutions?

Thanks

Re: Internet not working? Possible Fix!!
 

Good to hear it worked for you.

Re: Internet not working? Possible Fixes!!
 

I flashed Juicy 2.1 on one of my extra Diamonds and had Internet working without issue. As long as you have the user profile set to 1 and Internet is working prior to the flash, it should still work fine.

Re: Internet not working? Possible Fixes!!
 

Hey guys,
Don't know if anyone will have a suggestion since I'm still on the stock Diamond ROM, but I figured I'd run it by some experts here:

Two days ago I woke up to find my phone showing a PRL update screen. But nothing was happening. I couldn't cancel, and there was no data connection active. With it frozen, I did a soft reset. But now, I can't connect to the internet.

To clarify, the phone will still do the data dial (or what it looks more like to me is that it THINKS it's connected), but I can't actually get any data transferred. No email, no weather update, no Opera loading. I've tried another reset, looked at my settings and nothing has changed. Could this have something to do with that PRL update? When trying to "update profile" the phone now says that DM (I'm assuming Device Manager?) can't be opened.

I'm definitely at a loss here, but thought I'd run it my y'all in the forum before venturing into a call with tech support.

Any and all help is appreciated. Thanks.

Re: Internet not working? Possible Fixes!!
 

And you tried checking the user profile as listed in the first post of this thread?

Re: Internet not working? Possible Fixes!!
 

Hey drnezzy... It sounds like your settings got screwed up in that prl update. If you check your settings and your active profile is set to one and the method on the first page doesn't work, you may have to do the ##RTN# reset.. I described in more detail how this is done a few pages ago in this thread (post #100).. good luck and I hope you figure it out!

Re: Internet not working? Possible Fixes!!
 

Thanks for the quick responses guys. I didn't have the MSL so I ended up having to call anyway. I just didn't know if there was anything else I could do without calling.

They simply walked me through the steps described in the original post. Thanks again. I'm back to fully functional.