Anyone have tracking info for their Diamond Shipment?

[glenny7467]

The orders are all there, there is just not enough equipment operational to handle all the orders. Kinda like if you went into a retail store and there was only one cash register working. Creates a bottle neck in the process. They are saying at least 50% of orders are delayed up to 48 hours to be processed. UPS can obviously only pick up what is processed. Horrible tragedy I must say. No telling how the orders are stacked/organized in that queue. Only thing you can do is call. But there are orders going out today (those that were processed). Especially since this phone was already delayed.

[Fittske]

Originally Posted by glenny7467

The problem isn't with UPS... It's with the warehouse. They are running on limited back up power. When everybody ordered yesterday from online and tele-sales they all got put in a queue to be processed during normal warehouse hours (mon-fri). The power is out so they are having problems processing all the orders. UPS is there to take the orders processed. If you call the 1-866-789-8292 they can tell you if the order was accepted and processed. If processed they will also let you know if it is going out today to UPS. If it is processed, and the UPS handshake happens ETA is sep 16th. Hope this helps, and good luck to all.

Well I orderd about 1:00 AM (EST) on sunday. So hopefully mine will make the first batch being sent out today.

[glenny7467]

Originally Posted by Fittske

Well I orderd about 1:00 AM (EST) on sunday. So hopefully mine will make the first batch being sent out today.

Call the number in my post above and they can tell you if UPS is taking it today.

Also a hint... The sprint order number can also be put in UPS.com as the tracking number. (track by reference #)

[willysp]

Originally Posted by Fittske

Well I orderd about 1:00 AM (EST) on sunday. So hopefully mine will make the first batch being sent out today.

I ordered at 12:24 am EDT, so also hope mine is toward the front of the queue.

(BTW 1:00 EST = 12:00 EDT, and ET now = EDT)

[glenny7467]

Originally Posted by willysp

I ordered at 12:24 am EDT, so also hope mine is toward the front of the queue.

(BTW 1:00 EST = 12:00 EDT, and ET now = EDT)

Instead of hopes and dreams you can just call this number and they tell you. It's pretty easy.

1-866-789-8292

Not to be condescending, it's just that if you really want to know this is how. All you need is the order number.

[Exil3d]

Wow! I never thought I was going to be pisst off at a hurricane. I live in the west coast so we never see hurricanes.

[maryanne]

I ordered the Diamond early Sunday morning through Telesales and called the number above to see when or if it was shipped.

She told me that a tracking number has been applied but it was after three so I will not get it until Wednesday. Thanks for the number Glenny.

[reprod]

Thanks for the advice glenny7467.
Just contacted that # at Sprint. My order is being processed but no tracking number has been posted yet. He said my device should be shipped tomorrow and arrive on Wednesday.

Just some background on my ordering time...
Order placed 1:09AM Sunday EST via websales. (Order # ws-bbcc-*********)

[IFMISM]

just called. rep said the order had been picked up by ups, but no tracking # available yet

[glenny7467]

No problem guys... Enjoy the phones. I'm trying to order the telus black backing as we speak. Once I get the proper contact for that specific part from HTC Canada I will post the number. I can't deal with the magenta back housing.